Sherry Jones
Summary
Proven leader with a track record of enhancing customer experience and financial management at SportClips Haircuts. Excelled in fostering team motivation and leveraging computer skills to streamline operations. Achieved significant improvements in performance and service quality by prioritizing customer relations and business administration. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
7
7
years of professional experience
Work History
Asst Manager/Cosmetologist
SportClips Haircuts
Cambridge, MD
03.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Office Manager
R L Wilkerson & Associates Llc
Milford, DE
11.2020 - 07.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
AAA Degree -
Woodbridge Business Institute
Salisbury, MD06.1987
High School Diploma -
North Dorchester High School
Hurlock, MD05.1986
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Customer Relationship Management (CRM)
- Financial Management
- Business Administration
- Customer Service
- Computer Skills
- Multitasking
Timeline
Office Manager
R L Wilkerson & Associates Llc
11.2020 - 07.2021
Asst Manager/Cosmetologist
SportClips Haircuts
03.2018 - Current
AAA Degree -
Woodbridge Business Institute
High School Diploma -
North Dorchester High School