Sherry L. Jones
Fort Worth,Tx
Summary
Professional with over 23 years of experience in the airline and aviation industry, specializing in supply chain management, training, IT systems, and flight administration. Seasoned supply chain leader with more than 14 years of experience in training, management, and documentation of IT systems requirements. Over 5 years expertise as a senior analyst, complemented by a strong ability to motivate and develop teams while fostering a culture of change management that enhances productivity. Proven track record of successfully coordinating efforts among teams of up to 40 employees to achieve project milestones and align with organizational objectives.
Overview
24
24
years of professional experience
Work History
Sr. Program Specialist, Flight Administration
American Airlines
03.2021 - Current
- Flight Office and Administration support
- Payroll processing for over 250 FCTI/SIMP.
- Process monthly APA Union billing.
- Business Owner for APS system. Sunset CAATS system, roll out APS to include documentation, training, bug fixes and enhancements.
- Final processing and monthly RHRA audits for over 800 pilots annually.
- Managed fallout from multiple data breaches for Pilot populations.
- Manage TSA compliance issues/resolution/processes; POC for all departments impacted.
Sr. Consultant, IT Agile and DevOps
American Airlines
09.2019 - 10.2020
- Coaching, mentoring, training and supporting American Airlines internal TechOps IT teams in the goal to continually improve on their Agile and DevOps journeys.
- Support and train the tools TechOps IT uses to track work and time.
- Coach and mentor Value Stream Mapping workshops to assist teams in improving their DevOps journeys.
- Design and stand-up a knowledge base repository to centralize all of the standards, policies, and guidelines around AA IT development and applications.
Sr. Business Systems Analyst
American Airlines
08.2016 - 09.2019
- Lead Analyst working with the Line Maintenance Business Unit to develop and support a paperless work management system for Mechanics, Crew Chiefs, Supervisors, and Tower Technicians at all major airport stations worldwide.
- Support the application from requirements gathering, development, testing, and go-live roll out to 2000+ end users.
- Lead the Business Analyst and Quality Assurance team of 6 members so as to balance the workload and provide additional support and guidance for processes and procedures.
- Collaborated with the Project Manager to create Agile plans and assign resources. Assist with the project roadmaps, release planning, communication plan, risk and issue management, testing plans, defect management reporting and prioritization; also assisted with bi-weekly and monthly report out to senior management.
Analyst SAP Technical Support
American Airlines
03.2015 - 08.2016
- Supporting the M&E SAP application 24x7x365.
- Call center support via phone and screen share. Tickets created and tracked systematically.
- Documenting all defects discovered. Multi-environment testing of defects and new functionality prior to Production implementations.
- Issue resolution and in-depth training of functionality.
- Extensive change management to promote the adaption of the application with the End Users.
Material Logistics Specialist/ Technical Crew Chief/ Supply Supervisor
American Airlines
05.2002 - 03.2015
- Supply Chain Logistics support, training and management experience over 14 years
- MLS – All aspects of supply chain focusing on hazardous materials management.
- Technical Crew Chief – Responsible for training and compliance for a work group of 150+ union employees.
- Supply Supervisor – Managed 150+ union employees to assure maximum operational support.
Skills
- Leadership
- Detail-Oriented
- Analytical
- Innovative
- Critical Thinking
- Problem Solving
- Planning and Scheduling
- Interpersonal Communication
Timeline
Sr. Program Specialist, Flight Administration
American Airlines
03.2021 - Current
Sr. Consultant, IT Agile and DevOps
American Airlines
09.2019 - 10.2020
Sr. Business Systems Analyst
American Airlines
08.2016 - 09.2019
Analyst SAP Technical Support
American Airlines
03.2015 - 08.2016
Material Logistics Specialist/ Technical Crew Chief/ Supply Supervisor
American Airlines
05.2002 - 03.2015