Sherry Lockhart
Virginia Beach,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
IBU System Analyst
GEICO
10.2010 - Current
- Investigated system issues and implemented resolutions to reduce downtime.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Installed system updates to address vulnerabilities and reduce security issues.
- Resolved or escalated problem tickets to resolve user issues.
- Gathered requirements and performed gap analysis through design workshops with users.
- Defined and documented scope of projects for distribution to team.
Oasis System Analyst (Regional System Analyst)
GEICO, Government Employees Insurance
03.2006 - 10.2010
- Collaborated with upper management to drive strategy and implement new processes.
- Improved systems with addition of new features and infrastructure.
- Assessed business requirements to create focused solutions.
- Investigated system issues and implemented resolutions to reduce downtime.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
Move up Underwriter
GEICO
03.2005 - 03.2006
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Made approval and denial recommendations by determining accurate risk levels.
- Analyzed credit, payment history and motor vehicle report during underwriting process.
- Updated account information to maintain customer records.
Auto Tide Service Agent
GEICO, Government Employees Insurance
03.2003 - 03.2005
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
No Degree -
Tidewater Community College
Virginia Beach, VA05.2011
No Degree -
Mary Baldwin College
Staunton, VA05.1998
High School Diploma -
Ocean Lakes High School
Virginia Beach, VA06.1996
Skills
- Requirements Definition
- Issue Research
- Status Meetings
- Bug Fixes
- Agile Principles
- Test Plans and Cases
- System Design and Implementation
- Software Application Testing
Certification
- Azure Fundamentals (AZ-900) - 12/22/2022
Timeline
IBU System Analyst
GEICO
10.2010 - Current
Oasis System Analyst (Regional System Analyst)
GEICO, Government Employees Insurance
03.2006 - 10.2010
Move up Underwriter
GEICO
03.2005 - 03.2006
Auto Tide Service Agent
GEICO, Government Employees Insurance
03.2003 - 03.2005
No Degree -
Tidewater Community College
No Degree -
Mary Baldwin College
High School Diploma -
Ocean Lakes High School
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