Sherry Mack
Cincinnati,OH
Summary
Dynamic Account Executive with expertise in building client rapport, strategic selling, and account management. Proven track record in enhancing customer satisfaction and identifying new business opportunities.
Overview
40
40
years of professional experience
Work History
Account Executive
Imperial Dade, Inc.
Hamilton, OH
10.2019 - Current
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Developed and delivered tailored presentations to meet client needs and drive sales growth.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Analyzed market trends to identify new business opportunities and inform strategic initiatives.
- Executed targeted marketing campaigns that increased brand awareness and generated leads effectively.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Account Executive
Waypoint Commercial Solutions
Cincinnati, OH
05.2016 - 09.2019
- Developed and executed strategic sales plans to expand market presence and drive revenue growth.
- Cultivated relationships with key stakeholders to enhance customer satisfaction and loyalty.
- Analyzed market trends and competitor activities to identify new business opportunities.
- Mentored junior sales team members, fostering skill development and enhancing team performance. Strong focus on GOJO and other key janitorial lines for junior sales associate training and growth.
Senior Sales Account Executive
The R.Z. Marketing Group
Cincinnati, OH
05.1986 - 05.2016
- Delivered comprehensive presentations to clients, showcasing product benefits and value propositions.
- Collaborated with cross-functional teams to align product offerings with client needs and expectations.
- Implemented CRM systems to streamline sales processes and improve data accuracy for reporting.
- Negotiated contracts effectively, ensuring favorable terms while maintaining strong client relationships.
- Devised creative solutions for overcoming objections from prospects during critical stages of the sales process, facilitating deal closure.
- Identified new business opportunities through market research and analysis, leading to the acquisition of key accounts.
- Expanded the company''s customer base by attending industry events, trade shows, and conferences for networking purposes.
- Implemented effective upselling strategies that resulted in increased product penetration within existing accounts.
- Mentored junior team members by providing ongoing coaching and guidance, contributing to their professional development.
Education
Marketing
Miami University
Oxford, Ohio, OHCollege Prep
Mount Notre Dame High School
Reading, OHSkills
- Building client rapport
- Customer service
- Strategic selling
- Customer relations
- New business opportunities
- Account management
- Relationship building and management
- Pipeline management
Affiliations
BOMA - committee member for various events
CREW - committee member for membership and MARS
Timeline
Account Executive
Imperial Dade, Inc.
10.2019 - Current
Account Executive
Waypoint Commercial Solutions
05.2016 - 09.2019
Senior Sales Account Executive
The R.Z. Marketing Group
05.1986 - 05.2016
Marketing
Miami University
College Prep
Mount Notre Dame High School