Sherry Mahoney
Basalt,CO
Summary
Adept at pastry techniques and menu planning, I significantly enhanced dessert offerings and customer satisfaction. My leadership fostered team cohesion, while my innovative recipes and efficient production techniques boosted sales. Skilled in ingredient knowledge and dessert preparation, I excel in creating memorable dining experiences.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
Pastry Chef
Self Employed
Basalt, CO
11.2019 - Current
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
- Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
- Consistently met tight deadlines for special orders, ensuring client satisfaction and repeat business.
- Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
- Contributed to successful catering events by designing custom dessert menus tailored to specific client preferences.
- Provided excellent customer service through addressing inquiries on ingredients allergies or dietary restrictions while suggesting suitable alternatives.
- Continuously researched industry trends to stay current on popular flavors and innovative techniques for enhancing the pastry menu offerings.
- Personalized creations for holidays, weddings, graduations, and personal events.
- Received numerous accolades from customers for exceptional taste and presentation of pastries, resulting in increased word-of-mouth referrals.
- Utilized social media to showcase new and seasonal desserts, driving increased foot traffic to establishment.
- Implemented seasonal menu rotation, attracting customers with variety of fresh and timely offerings.
- Engaged with customers to gather feedback on dessert offerings, leading to menu improvements and higher satisfaction rates.
Hotel Night Manager
Viceroy Snowmass
Snowmass Village, CO
06.2018 - 08.2019
- Spearheaded initiatives aimed at reducing energy consumption during nighttime operations, resulting in substantial cost savings for the hotel.
- Handled emergency situations with professionalism, maintaining guest safety as the top priority.
- Monitored inventory levels of essential supplies, placing orders when necessary to prevent shortages or delays in service delivery.
- Boosted customer loyalty by providing exceptional service, resulting in a consistent increase in return guests.
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues during overnight shifts.
- Conducted regular walk-throughs of hotel property, identifying any areas requiring attention or improvement efforts from relevant departments.
- Maintained a secure environment through diligent monitoring of hotel premises and strict adherence to safety protocols.
- Collaborated with daytime management to maintain consistency in hotel policies and procedures across all shifts.
- Coordinated with housekeeping and maintenance departments to guarantee rooms were prepared according to guest preferences and standards.
- Provided support for large-scale events held at the hotel venue, coordinating logistics with event planners and caterers when needed during overnight hours.
- Streamlined nightly audit procedures for increased efficiency and accuracy in financial reporting.
- Oversaw all front desk operations during nighttime hours, ensuring smooth check-in/check-out processes for guests.
- Developed strong relationships with local law enforcement, ensuring timely responses to any security concerns that arose during overnight hours.
- Managed reservation inquiries and booking adjustments, ensuring timely room availability for all guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
General Manager
Tyrolean Lodge
Aspen, CO
06.2016 - 06.2018
- Reviewed financial reports to identify trends for strategic adjustments.
- Analyzed competitive landscape for informed decision-making in product development.
- Streamlined operational processes by implementing best practices.
- Fostered a culture of accountability for improved team cohesion and morale.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Postmaster
United States Postal Service
Woody Creek, CO
03.2006 - 10.2015
- Assisted customers in determining proper postal service to align with individual needs.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
Education
South Kent College
Kent, EnglandSkills
- Pastry techniques
- Pastry preparation
- Ingredient knowledge
- Menu planning
- Dessert preparation
Timeline
Pastry Chef
Self Employed
11.2019 - Current
Hotel Night Manager
Viceroy Snowmass
06.2018 - 08.2019
General Manager
Tyrolean Lodge
06.2016 - 06.2018
Postmaster
United States Postal Service
03.2006 - 10.2015
South Kent College