Sherry Mclafferty
Imperial,Mo.
Summary
Client Service Associate with strong organizational skills and a proven track record in enhancing customer satisfaction. Expertise in multitasking and time management, ensuring efficient service delivery. Experienced in leadership roles, implementing strategies that boost team performance and engagement. Committed to fostering a positive customer experience and driving organizational success through effective problem-solving.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Taper
Niehaus Building Services
Saint Louis, Missouri
01.2019 - Current
- Working for a commercial dry wall contractor as a taper.
- Tape, fill and finish drywall.
- Certified as a competent person in fall protection.
Operations Manager
Mid-Usa Motorcycle
Hazelwood, Missouri
01.2002 - 12.2019
- In-house inventory control audits.
- Managed shipping, receiving and order filling.
- Trained and certified employees on forklift and pallet jack.
- Managed return department.
- Assisted with annual catalog production.
Education
Associate degree - applied science
Jefferson College
08.2023
Skills
- Management
- Inventory control
- Human resources
- Budgets
- Forklift certification
- Scissor lift certification
- CPR certification
- ANSI fall protection certification
- Respiratory fit test certification
- OSHA 10 certification
- OSHA 30 certification
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Order fulfillment
- Employee training
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Time management
- Team building
- Self motivation
- Customer relations
- Adaptability and flexibility
- Multi-tasking
- Critical thinking
Certification
- OSHA 510, 01/01/24
- OSHA 500, 01/01/24
- Authorized OSHA trainer, 01/01/24
References
References available upon request.
Timeline
Taper
Niehaus Building Services
01.2019 - Current
Operations Manager
Mid-Usa Motorcycle
01.2002 - 12.2019
Associate degree - applied science
Jefferson College