Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherry Miranda

Rancho Cucamonga,CA

Summary

Dynamic customer service professional with proven success at TWC Ontario Call Center, excelling in complaint resolution and call logging. Recognized for enhancing customer satisfaction through tailored support and effective communication. Proficient in Microsoft Office and adept at managing product issues, driving retention, and fostering team collaboration.

Overview

6
6
years of professional experience

Work History

Call Center Representative

TWC Ontario Call Center
01.2022 - 12.2024
  • Delivered prompt service to prioritize customer needs.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Managed timely and effective questions of damaged or missing products.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Handled in-bound calls professionally and timely.
  • Navigated Calls to appropriate departments and personell.
  • Answered multiline telephone operating systems.

Customer Service Representative

Target Logistics
03.2019 - 01.2023
  • Responded to customer requests for products, services, and company information.
  • Utilized Microsoft office skills to properly create and edit required tickets.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Handled incoming calls
  • Performed routing and scheduling assistance as needed
  • Utilized Azuga and Fleet-up software as needed

Education

No Degree - Information Technology

Riverside Community College
Riverside, CA
06-2027

Skills

  • Account updating
  • Call logging
  • Sales closing
  • Complaint resolution
  • Knowledge of gps systems
  • Basic typing
  • Handling in-bound calls in a professional and timely manner

Timeline

Call Center Representative

TWC Ontario Call Center
01.2022 - 12.2024

Customer Service Representative

Target Logistics
03.2019 - 01.2023

No Degree - Information Technology

Riverside Community College

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