Sherry Mosier
manager
Greenwood,IN
Summary
Dynamic manager with a proven track record at Jimmy Johns Sandwich Shop, excelling in team leadership and customer service. Skilled in staff training and conflict resolution, I enhanced operational efficiency and elevated customer satisfaction. Committed to fostering a positive work environment while optimizing inventory management and ensuring compliance with food safety standards.
Offering blend of leadership qualities and strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skills in Management role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Jimmy Johns Sandwich Shop
Southport, IN
12.2023 - Current
- Oversaw daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored staff on sandwich preparation techniques and operational standards.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Developed employee schedules to maintain optimal staffing during peak hours.
- Enhanced customer satisfaction through proactive resolution of complaints and feedback collection.
- Monitored food safety compliance, conducting regular inspections and training sessions for staff.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Host
Cracker Barrel
Southport, IN
08.2023 - 12.2023
- Greeted and seated guests promptly to enhance dining experience.
- Managed waitlist and reservations efficiently during peak hours.
- Provided menu information and answered guest inquiries accurately.
- Collaborated with servers to ensure smooth service flow.
- Assisted in training new hosts on operational procedures.
- Maintained cleanliness and organization of front-of-house areas.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Retail Worker
Texas Roadhouse
Southport, IN
09.2022 - 08.2023
- Maintained cleanliness and organization of dining area to enhance customer satisfaction and safety standards.
- Assisted customers in selecting menu items and provided recommendations for an exceptional dining experience.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food orders during high-volume periods.
- Adapted quickly to changing demands and learned new tasks in fast-paced restaurant environment.
- Resolved customer inquiries and complaints promptly, ensuring a positive resolution and enhancing guest retention.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
High School Diploma -
Beech Grove Sr Highschool
Beech Grove, INNo Degree - Psychology
University of Indianapolis
Indianapolis, IN05-2029
Skills
- Active listening
Team leadership
Customer service
Time management
Decision-making
Verbal and written communication
Staff training and development
Staff management
Conflict resolution
Work prioritization
Problem resolution
Adaptability and flexibility
Positive attitude
Multitasking
Organizational skills
Staff training
Certification
excel certification
Timeline
Manager
Jimmy Johns Sandwich Shop
12.2023 - Current
Host
Cracker Barrel
08.2023 - 12.2023
Retail Worker
Texas Roadhouse
09.2022 - 08.2023
High School Diploma -
Beech Grove Sr Highschool
No Degree - Psychology
University of Indianapolis