Sherry Murray
Phoenix,AZ
Summary
Strategic and results driven Luxury Travel & Lifestyle Professional who builds relationships while delivering innovative solutions and creative process improvements.
With background in fast-paced travel environment, expertise includes client relationship management and detailed itinerary planning. Seeking to transition into new field where these transferrable skills can be applied. Adaptable and committed to leveraging travel industry knowledge in new and challenging role.
Overview
20
20
years of professional experience
Work History
Senior Travel Advisor
Internova Travel Group (GTC)
11.2024 - Current
- Execute luxury travel for upscale private membership clients
- Research third-party vendors to determine the best fit for travel requests
- Prepare in writing proposals to the client for approval
Membership Manager
American Express Travel & Lifestyle Servicing
01.2018 - 11.2024
- Create memorable travel & lifestyle experiences for a portfolio of Centurion members
- Collaborate with team to assist with complex itineraries, complaints and billing issues
- Strong consultative and leadership skills with proven results
Relationship Manager
American Express Travel & Lifestyle Servicing
01.2015 - 01.2018
- Promoted to Relationship Manager to handle 30 high volume Centurion card members
- Proactively increased spend by selling luxury lifestyle, exclusive travel and BIO events
- Ensured high level engagement to create card member loyalty to the AMEX brand
Executive Travel Counselor
American Express Team Based Servicing
01.2008 - 01.2015
- Created memorable travel experiences by using AMEX luxury partners and vendors
- Responsible for creating innovative ways to resolve escalations by following AMEX compliance
- Worked closely with group and meeting planners to book travel within budgets
Travel Manager Meetings, Groups & Events
Passageways Travel, an American Express Representative
01.2005 - 01.2008
- Managed travel team of ten with $10 million travel budget
- Coordinated travel budgets for corporate, group and luxury travel
- Developed travel procedures manual and process improvements
Education
High School -
Henry Ford High School
Detroit, MI06-1981
Skills
- Research & Strategy
- Creativity & Problem Solving
- Written & Oral Communications
- Travel industry experience
- GDS systems mastery
- Strong communication skills
- Exceptional customer service
- Advanced itinerary planning
- Brand awareness
Websites
Timeline
Senior Travel Advisor
Internova Travel Group (GTC)
11.2024 - Current
Membership Manager
American Express Travel & Lifestyle Servicing
01.2018 - 11.2024
Relationship Manager
American Express Travel & Lifestyle Servicing
01.2015 - 01.2018
Executive Travel Counselor
American Express Team Based Servicing
01.2008 - 01.2015
Travel Manager Meetings, Groups & Events
Passageways Travel, an American Express Representative
01.2005 - 01.2008
High School -
Henry Ford High School
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