Victoria Kwete
Justin
Summary
Dynamic Senior Travel Advisor at JP Morgan Chase with a proven track record in designing tailored itineraries and enhancing client satisfaction. Leveraging strong communication skills and GDS systems mastery, I successfully increased sales by creating unique travel packages, while building lasting client relationships through exceptional service and cultural awareness.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Travel Advisor
JP Morgan Chase
Plano, TX
12.2024 - Current
- Designed customized travel itineraries to meet client preferences and budgets.
- Managed complex travel arrangements across multiple platforms, ensuring seamless execution.
- Collaborated with vendors to negotiate competitive rates and enhance service quality.
- Trained junior advisors on best practices for client engagement and itinerary planning.
- Analyzed client feedback to refine service offerings and improve overall satisfaction.
- Increased overall sales by designing tailored travel packages that catered to clients'' unique needs and preferences.
- Managed complex travel itineraries effectively, ensuring smooth and efficient trips for high-profile clients.
- Resolved any issues or concerns swiftly, going above and beyond to ensure complete client satisfaction at all times.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Airport Customer Service Agent
American Airlines
Dallas, TX
04.2021 - Current
- Delivered exceptional customer service to passengers, ensuring a positive travel experience.
- Assisted in check-in processes using advanced ticketing systems and software.
- Resolved passenger inquiries and complaints, maintaining high satisfaction levels.
- Coordinated with ground crew to streamline boarding procedures and minimize delays.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
- Provided exceptional service at ticket counters, booking flights and processing payments securely.
- Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
Education
Bachelor of Science - Computer And Information Sciences
University of Maine
Orono, ME06.2026
Bcom Accounting
University of South Africa
Johannesburg, CA04.2019
Skills
- Travel industry experience
- Strong communication skills
- Exceptional customer service
- Advanced itinerary planning
- Multilingual proficiency
- Budgeting and finance
- Global travel regulations
- GDS systems mastery
- Client relationship building
- Travel research
- Client relations
- Regulations and compliance
- Interpersonal communications
- Executive travel
- Cultural awareness
- Global destinations
Certification
Comptia A+
PL300-Power BI
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Travel Advisor
JP Morgan Chase
12.2024 - Current
Airport Customer Service Agent
American Airlines
04.2021 - Current
Bachelor of Science - Computer And Information Sciences
University of Maine
Bcom Accounting
University of South Africa