Kelly Bonneau
Toano,VA
Summary
With a proven track record at AAA Tidewater, I excel in delivering personalized travel solutions and exceptional service, ensuring client satisfaction and loyalty. Expert in advanced itinerary planning and adept at fostering client relationships, my approach has consistently enhanced travel experiences. My skills in negotiation and keen industry insight underscore my ability to meet diverse client needs effectively.
Experienced with tailoring comprehensive travel experiences to meet individual client preferences. Utilizes in-depth knowledge of travel trends and industry best practices to enhance customer satisfaction. Strong understanding of building long-term client relationships through exceptional service and attention to detail.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Travel Advisor
AAA Tidewater
04.2014 - Current
- Enhanced client satisfaction by providing personalized travel recommendations and exceptional customer service.
- Negotiated competitive rates with preferred vendors, optimizing the value of travel services offered to clients.
- Ensured compliance with company policies as well as local regulations pertaining to international travel.
- Delivered exceptional results under tight deadlines by leveraging organizational skills and attention to detail.
- Resolved any issues or concerns swiftly, going above and beyond to ensure complete client satisfaction at all times.
- Stayed current on industry trends and emerging destinations, making informed suggestions for clients seeking unique experiences.
- Demonstrated flexibility in adapting to evolving client needs, resulting in lasting business relationships and a strong reputation in the travel advisory sector.
Education
Bachelor of Science - Business Management And Certificate in Leadership
University of Phoenix
Tempe, AZ11-2025
Skills
- Travel industry experience
- Strong communication skills
- Exceptional customer service
- Advanced itinerary planning
- Client relationship building
- Travel research
- Itineraries
- Client relations
- High volume environments
Certification
- ASTA Verified Travel Advisor Certification Program – American Society of Travel Advisors.
- Certified Travel Industry Executive (CTIE) - The Travel Institute.
- Accredited Cruise Counsellor (ACC) - Cruise Lines International Association (CLIA).
- Destination Specialist (DS) - The Travel Institute.
- Australia Specialist Program – Tourism Australia.
- IATA/IATAN ID Card – International Air Transport Association.
CTA, DS
During my pursuit of continuing my education to provide excellent travel knowledge and enhancing my skills I received my Certified Travel Agent certificate and my destination specialist in Northern Europe.
These specialized certificates gave me great insight for specific destinations and provided me the skills that I used to enhance my clients vacations.
Timeline
Senior Travel Advisor
AAA Tidewater
04.2014 - Current
Bachelor of Science - Business Management And Certificate in Leadership
University of Phoenix
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