Sherry Rasco
Glen Carbon,IL
Summary
Dynamic dental professional with extensive experience at Family Health Center, Inc., excelling in chair-side assistance and patient care coordination. Proficient in X-ray imaging and insurance verification, I consistently enhance patient experiences while ensuring compliance with HIPAA. Known for problem-solving abilities and a commitment to exceptional service, I thrive in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Dental Assistant/ Dental Care Coordinator
Family Health Center, Inc.
Kalamazoo, MI
01.2021 - Current
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Gathered and documented patient medical and dental histories and vital signs.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Created reports summarizing referral activity on a weekly basis for management review.
Patient Representative
Mercy Hospital
Springfield, MO
07.2020 - 11.2020
- Greeted visitors and answered phones in a professional manner.
- Assisted patients in scheduling appointments, verifying insurance coverage, and completing paperwork.
- Performed data entry tasks for patient information into electronic health record systems.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Patient Care Coordinator
Greater Springfield Endodontics
Springfield, Misso
05.2019 - 03.2020
- Assisted patients in scheduling appointments, verifying insurance coverage, and completing paperwork.
- Resolved billing discrepancies between insurers and providers.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Senior Specialist II
J. P. Morgan Chase
Springfield, Missour
01.2018 - 12.2019
- Consistently met call center performance standards.
- Attended regular training sessions to improve knowledge of products and services offered by the organization.
- Offered resolutions to de-escalate calls and solve customer issues.
- Consulted with customers to resolve service and billing issues.
Dental Assistant
Dentures and Dental Services of Springfield
Springfield, Missou
04.2015 - 12.2017
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Took medical and dental history and recorded vital signs of patients.
- Explained dental services and payment plans to help patients make informed decisions.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Performed basic laboratory tasks, such as pouring impressions and trimming models.
- Completed day-to-day duties accurately and efficiently.
Dental Assistant
Jordan Valley Ice Park
Springfield , Missour
11.2012 - 04.2015
- Assisted oral surgeons in preparing for and executing dental procedures.
- Briefed patients on dental procedures and payment plans to help make informed decisions.
- Instructed patients on proper home care techniques following oral surgery.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Organized and maintained dental supplies, materials and equipment.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
Education
Diploma - Dental Assistant
Vatterott College
Springfield, Mo11-2012
Skills
- Chair-side assistance
- X-ray imaging
- Insurance verification
- Appointment scheduling
- Problem solving
- Dental terminology
- Cross-training capabilities
- Dental software management
- Office administration duties
- Oral surgery
- Patient care coordination
- Exam room setups
- HIPAA compliance
- Dentrix proficiency
- Dental office administration
- Prior authorization process
Timeline
Dental Assistant/ Dental Care Coordinator
Family Health Center, Inc.
01.2021 - Current
Patient Representative
Mercy Hospital
07.2020 - 11.2020
Patient Care Coordinator
Greater Springfield Endodontics
05.2019 - 03.2020
Senior Specialist II
J. P. Morgan Chase
01.2018 - 12.2019
Dental Assistant
Dentures and Dental Services of Springfield
04.2015 - 12.2017
Dental Assistant
Jordan Valley Ice Park
11.2012 - 04.2015
Diploma - Dental Assistant
Vatterott College