Open To Work
Sherry Regan
Tewksbury,USA
Work Preference
Summary
Enthusiastic medical administrative professional with experience working in positions involving a command of interpreting medical insurance and administrative policies and procedures. Detailed knowledge of medical terminology and standard practices. Committed and passionate with a focus on professionalism and quality. Proven ability to provide excellent service in a fast-paced environment with minimal or no supervision. Reliable and organized with ability to prioritize tasks in healthcare related settings. Authorized to work in the US for any employer
Overview
23
23
years of professional experience
1
1
Certification
Work History
Executive Appeals
SquareTrade
Lowell, MA
01.2010 - 12.2023
- Managed escalation emails from the Office of The President, assigning and tracking them to resolution.
- Tracked and analyzed sales and save data, presenting findings to the client.
- Administered customer feedback surveys for continuous improvement.
- Reporting:
Retention Team Lead
SquareTrade
Lowell, MA
01.2010 - 12.2023
- Monitored call volume and service levels, ensuring efficient daily operations.
- Assisted customer service agents with questions, technical issues, and processes.
- Communicated policies and procedures to front-line agents for adherence.
- Supervised and contributed to special projects, including PCI and Security Training, Citrix, and browser upgrades.
- Tested and provided feedback on the latest programs and systems for successful launches.
- Assisted in Quality Assurance requirements for monthly call allocations and client calibrations.
- Provided feedback to management on call trends and agent behaviors.
- Special Projects:
- Quality Assurance:
Medical Billing Specialist
Logixhealth
Bedford, MA
02.2024 - 02.2026
- Posted payments to patient accounts in accordance to the EOBs
- Researched any discrepancies in patient accounts
- Navigated insurance company portals to obtain EOBs
- Navigated insurance company websites to ensure eligibility of patients
- Processed refunds when necessary
- Corrected any billing errors on patient accounts.
- Sent client refund data weekly via excel spreadsheets
Finance/Customer Service Agent
Warrantech
Bedford, TX
01.2003 - 12.2010
- Processed Extended Warranties for customers, ensuring accuracy and compliance.
- Assisted Field Representatives in maintaining inventory of marketing materials.
- Conducted daily processing of bank deposits and credit card payments.
- Applied received funds to customer accounts, maintaining accurate records.
- Facilitated training and development of agents, ensuring team competence.
- Monitored the queue and maintained appropriate coverage.
Education
Higher Education -
Tewksbury, MA02-2024
Medical Administrative Assistant - Certificate of Completion
Millennium Training Institute
Milton, MA01-2024
Skills
- Computer skills
- Data entry
- Medical terminology
- Microsoft Word
- PowerPoint
- Salesforce
- ICD-10
- Claims processing
- Medical coding
- PCI
- Typing
- Microsoft Excel
- Anatomy and Physiology/Medical Terminology
- Medical administrative support
- Medical billing
- Exemplary Customer Service orientation
- Documentation review
- Time management
- Google Docs
- Claims appeals and collection
- Front desk procedures/scheduling, remote patient services
- Word processing
- Microsoft Office
- Office experience
- Citrix
- HIPAA and OSHA compliance
- Blue Shield
- Medical billing with attention to CMS 1500 forms EOBs and claim resubmission
- Phone etiquette
- Quality assurance
- Windows
- Familiarity with CPT and ICD-10
- Strong oral and written communication skills
- Payment posting
- HIPAA compliance
- Insurance verification
- Medicare and medicaid process
- Quality-oriented team player
- Claims review
- Accounts receivable
- Multitasking and organization
- Work prioritization
Certification
- BLS Certification
- Driver's License
Timeline
Medical Billing Specialist
Logixhealth
02.2024 - 02.2026
Executive Appeals
SquareTrade
01.2010 - 12.2023
Retention Team Lead
SquareTrade
01.2010 - 12.2023
Finance/Customer Service Agent
Warrantech
01.2003 - 12.2010
Medical Administrative Assistant - Certificate of Completion
Millennium Training Institute