Sherry Roy
United States Postal Service
Syracuse,New York
1
Certification
5
years of professional experience
IT professional with A+, Network+, Linux Essentials, AWS Cloud Practitioner, and ITIL 4 Foundation certifications, currently completing CompTIA Security+ and a B.S. in Information Technology. Skilled in monitoring and troubleshooting Windows and Linux systems, with a strong foundation in networking fundamentals (TCP/IP, DNS, DHCP) and ITIL-based incident, problem, and change management processes. Builds hands-on projects in cloud identity administration and IT service automation to apply certification knowledge to real-world scenarios. Strong communicator with a track record of reliability in fast-paced, detail-sensitive environments
Work History
Manual Clerk
4 Years 10 Months- Processed and organized high volumes of mail and parcels daily with accuracy and accountability in a time-sensitive environment.
- Demonstrated consistent reliability and attention to detail while managing competing priorities.
Postmaster Administration Assistant
1 Year- Served as a communication liaison between staff, supervisors, and business customers, ensuring timely resolution of operational and service issues.
- Coordinated office workflows and administrative processes to support daily Postmaster operations.
- Built effective working relationships with team members to maintain smooth operations and address customer-facing concerns.
- Developed organizational systems that improved the efficiency and accuracy of day-to-day administrative tasks.
Education
Bachelor of Science - Information Technology
- (In Progress)
- Relevant Coursework: Network fundamentals, hardware configuration, Windows system administration, IT infrastructure
Associate Degree - Computer Science
Skills
TCP/IP
DNS
DHCP
routing
switching fundamentals (Network+ certified)
Network and system monitoring tools
Network troubleshooting
Windows 10/11 support and troubleshooting
Linux support (Ubuntu — LPI Linux Essentials)
System configuration and troubleshooting
Microsoft Azure
Microsoft Entra ID
AWS (Cloud Practitioner)
User provisioning
role/group assignments
Identity lifecycle management (JML)
audit log review
Certification
- ITIL 4 Foundation — Issued May 2025
- CompTIA A+ — Issued May 2026
- LPI Linux Essentials — Issued June 2026
- CompTIA Network+ — Issued July 2026
- AWS Cloud Practitioner — Issued July 2026
- CompTIA Security+ — In Progress (Expected August 2026)
Timeline
Postmaster Administration Assistant
United States Postal Service
04.2021 - 04.2022Read More
Manual Clerk
United States Postal Service
09.2019 - 07.2024Read More
Onondaga Community College
Associate Degree from Computer Science
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Western Governors University
Bachelor of Science from Information Technology
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