Sherry Sainovich-Slem
Beaver Falls,PA
Summary
Adept Office Manager/Insurance Agent with a proven track record enhancing client retention and satisfaction through expert client communication and IMS software proficiency. Excelled in cross-selling and negotiating improved insurance rates, demonstrating exceptional customer service and analytical skills.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Office Manger/Insurance Agent
Zelasco Insurance Agency, Ron Dunn Insurance DBA
1997.06 - 2024.03
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training.
- Utilized IMS software to effectively track client interactions, manage leads, and maintain accurate records.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients' unique situations.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Cross-sold insurance products to existing clients.
- Finalized sales and collected necessary deposits.
Insurance Agent
Peterson Insurance Agency
1988.09 - 1997.06
- Calculated quotes and educated potential clients on insurance options.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Designed presentations and marketing materials to promote insurance products.
Education
Chemistry
Clarion University of Pennsylvania
Clarion, PAAssociate of Science - Medical Laboratory Technology
Community College of Beaver County
Monaca, PASchool of Pharmacy For Medical Lab. Technology
Duquesne University
Pittsburgh, PAHigh School Diploma -
Western Beaver Jr./Sr. High School
Industry, PASkills
- IMS Software
- Customer follow-up
- Lead Development
- Various Insurance Carriers Quotes
- Customer Service
- Client Retention
- Policy Renewals
- Claims reporting systems
Certification
- Licensed Insurance Agent
- MLT- ASCP Certification (Medical Laboratory Technician - American Society of Clinical Pathologists)
Timeline
Office Manger/Insurance Agent
Zelasco Insurance Agency, Ron Dunn Insurance DBA
1997.06 - 2024.03
Insurance Agent
Peterson Insurance Agency
1988.09 - 1997.06
Chemistry
Clarion University of Pennsylvania
Associate of Science - Medical Laboratory Technology
Community College of Beaver County
School of Pharmacy For Medical Lab. Technology
Duquesne University
High School Diploma -
Western Beaver Jr./Sr. High School
- Licensed Insurance Agent
- MLT- ASCP Certification (Medical Laboratory Technician - American Society of Clinical Pathologists)
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