Open To Work
Sherry Smith
Kansas City,MO
Work Preference
Overview
2025
2025
years of professional experience
Work History
Cashier
McDonald's Restaurant
Kansas City, Missouri
05.2023 - 09.2024
- Operated cash register and handled cash transactions accurately.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered exceptional customer service, fostering satisfaction and encouraging repeat business.
- Welcomed customers and addressed inquiries about products and services, enhancing their shopping experience.
- Resolved customer complaints with patience and professionalism.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Assisted team members during busy shifts to improve workflow.
- Processed customer orders efficiently at a fast-paced restaurant environment.
- Maintained cleanliness and organization of the front counter area.
- Completed assigned tasks efficiently to support team operations and maintain service quality.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Stocked shelves with merchandise when needed.
- Followed food safety guidelines to ensure quality standards were met.
- Worked closely with front-end staff to assist customers.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Daytime Janitorial Supervisor
City Wide Solutions
Kansas City, MO
08.1999 - 03.2003
- Supervised daily cleaning operations for various commercial facilities.
- Managed janitorial staff schedules and assigned cleaning tasks effectively.
- Conducted training sessions for new hires on cleaning protocols and safety.
- Inspected completed work to ensure cleanliness and adherence to standards.
- Coordinated inventory management of cleaning supplies and equipment.
- Implemented best practices for waste disposal and recycling initiatives.
- Collaborated with facility managers to address specific cleaning needs promptly.
- Resolved staff conflicts and maintained a positive team environment consistently.
- Checked inventory levels of cleaning supplies and replenished stock.
- Maintained records of all personnel assigned to each task, including hours worked and materials used.
- Provided training on proper sanitation procedures to all janitorial staff.
- Instructed staff on proper use of cleaning supplies and equipment.
- Ensured safety protocols were followed while performing janitorial duties.
- Scheduled regular deep-cleaning projects for high traffic areas such as restrooms, lobbies.
- Responded promptly to customer requests for special cleaning services or assistance in emergency situations.
- Coordinated with outside vendors for specialized services.
- Investigated complaints from customers regarding cleanliness issues and took appropriate action if needed.
- Assisted in developing cost-effective strategies for reducing operational costs associated with janitorial services.
- Implemented quality control measures to ensure that all tasks were completed according to established standards.
- Developed schedules for janitorial staff to ensure adequate coverage during peak hours.
- Monitored inventory levels of cleaning products and equipment, ordering new materials as needed.
- Organized weekly meetings with the team members to discuss any issues or concerns related to their job performance.
- Supervised a team of janitors to ensure completion of daily tasks.
- Reviewed invoices related to janitorial services prior to submitting them for payment processing.
- Facilitated communication between management and janitorial staff regarding policy changes or other important matters.
- Conducted regular inspections of the facility to identify maintenance needs and areas that require additional attention.
- Created detailed reports on the daily activities performed by the janitorial staff.
- Trained staff to follow team standards and use efficient techniques.
- Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
- Checked quality of work regularly through inspections and official assessments.
- Managed team supplies to maintain budgets and meet work demands.
- Achieved adequate coverage for jobs by setting effective schedules and assigning tasks to each worker.
- Maintained equipment with focus on preventive and predictive methods to keep costs low and avoid breakdowns.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Delegated work to staff, setting priorities and goals.
- Communicated with maintenance team on damages to repair.
- Managed team of employees, daily progress reports and overall project planning.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Maintained cleanliness of private stairways and hallways by sweeping and damp-mopping surfaces regularly.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Explained goals and expectations required of trainees.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Coached staff on strategies to enhance performance and improve customer relations.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Prepared effective cleaning solutions by mixing appropriate amounts of water, detergents, and acids.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
Sales Associate
Lawrence Woods Inc
Kansas City, Missouri
Timeline
Cashier
McDonald's Restaurant
05.2023 - 09.2024
Daytime Janitorial Supervisor
City Wide Solutions
08.1999 - 03.2003
Sales Associate
Lawrence Woods Inc