Sherry Taylor
Rancho Santa Margarita,CA
Summary
Patient Access Representative with experience in fast paced environments demanding strong organizational and interpersonal skills. Trustworthy, ethical, discreet, and committed to superior customer service. Detail oriented and resourceful in completing projects, able to multi-task effectively. Confident and poised in interactions with individuals at all professional levels.
Overview
16
16
years of professional experience
Work History
Patient Access Representative III
City Of Hope
2023.05 - Current
- Enhanced patient care by efficiently scheduling and coordinating clinical appointments.
- Managed complex schedules for multiple healthcare providers, ensuring optimal time management and resource allocation.
- Collaborated with clinical staff to maintain accurate records of patient information and appointment history.
- Facilitated effective communication between healthcare providers, administrative staff, and patients for smooth schedule coordination.
- Supported patient needs by promptly addressing inquiries about appointment bookings or schedule changes.
- Coordinated physician appointment orders with patient requests to build schedule for each patient incorporating pertinent information.
- Answered phone calls and messages for 7-physician 1 medical facility, scheduling appointments, and handling patient inquiries.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Followed up with patients to reschedule missed appointments.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Patient Access Representative
Providence Mission Hospital
2022.09 - 2023.05
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks. Knowledge of Epic EHR
Patient Relations Manager
Orange Coast Dermatology
2012.08 - 2022.06
- Maintain schedule for multiple physicians, physician assistant, nurses and aesthetician
- Hire, train and supervise and train front office staff of 5
- Oversee referral department
- Assist with CLIA inspections
- Maintain Physicians licenses and certifications
- Develop marketing strategies to increase patient base
- Order and control effective inventory
- Epic, Advanced MD and EMA software
- Developed and implemented staff training programs to ensure a high level of customer service in patient interactions.
- Evaluated staff performance, providing constructive feedback for continuous improvement in patient relations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Front Office Coordinator
Ronald N Daoud, M.D.
2008.01 - 2012.08
- Key contact for patient services including scheduling and patient flow
- Supervisor and train new staff
- Insurance verification
- Submit referrals
- Collect current fees and balances
- Order all office supplies
- Care 360 software
Skills
- Superior customer service
- Resourceful
- Detail oriented
- Exceptional communication
interests and activities
I enjoy cooking, gardening, hiking, charity work and quality time with friends and family
Education
Orange Coast College
Costa Mesa, CA
Timeline
Patient Access Representative III
City Of Hope
2023.05 - Current
Patient Access Representative
Providence Mission Hospital
2022.09 - 2023.05
Patient Relations Manager
Orange Coast Dermatology
2012.08 - 2022.06
Front Office Coordinator
Ronald N Daoud, M.D.
2008.01 - 2012.08
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