Sherry Waterfield
Baltimore,MD
Summary
Strong leader and problem-solver, with a history of meeting company goals, dedicated to streamlining operations to decrease costs and promote organizational efficiency. Skilled in working under pressure and adapting to new situations, using independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Accounting/Collections and QualityManager
Emo Trans, Inc.
03.2023 - Current
- Manages Branch profit and loss through daily/monthly reporting.
- Professionally addresses invoicing errors, and mentors co-workers, in order to ensure accuracy and maximize profitability.
- Coordinates timely invoicing with staff, in efforts to meet month and year end budget commitments.
- Effectively communicates with customers regarding credit, collections, and any other accounting issues.
- Lowers Branch interest costs through weekly/bi-weekly collections efforts.
- Creates various customer and agent reports as needed.
- Assists Sales with new customer on-boarding and prepares monthly commission reports.
- Works directly with our Quality Systems Manager and staff to ensure Branch goals are consistently met and/or updated as needed.
- Provides training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Increases customer satisfaction through adherence to quality standards and customer requirements.
- Leads continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
- Enhances customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
- Researched accounts and completed due diligence to resolve collection problems.
- Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Established procedures for collection of past due amounts.
- Reduced delinquency rates with proactive account monitoring and timely communication.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Utilized advanced negotiation skills to secure favorable settlements in complex collection scenarios.
- Responded to requests for new or increased open account credit limits.
Accounting Specialist / Import Operations
Emo Trans, Inc.
07.2019 - 03.2023
- See above.
- Transitioned from an Export role and quickly learned all aspects of accounting, including AP, Collections, reporting, month end procedures, etc.
- Supported month-end closing process by preparing detailed reports, and account reconciliations.
- Increased efficiency in accounts payable and receivable management, reducing processing time and minimizing errors.
- Improved financial accuracy by performing detailed account reconciliations and resolving discrepancies.
- Coached, trained, and delegated tasks to six-eight team members to meet specific department goals.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Provided excellent customer service when addressing inquiries from internal external stakeholders, ensuring their needs were met in a timely manner.
- Contributed to the development of new policies procedures as part of ongoing efforts to enhance operational efficiency.
- Used accounting software to prepare weekly and monthly financial reports.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Coordinated office supply ordering and minimized costs.
- Performed all Import operational functions, including Air and Ocean freight, and Brokerage.
Export Supervisor
Emo Trans, Inc.
02.2014 - 07.2019
- Managed relationships with key clients, fostering long-term partnerships and improving retention rates.
- Provided expert guidance to senior management on export-related matters, contributing to the development of effective growth strategies.
- Negotiated favorable shipping rates with air and ocean carriers, resulting in significant cost savings for the company.
- Ensured compliance with all export regulations, including Customs, IATA and TSA, reducing risk of fines and penalties.
- Assisted in staffing and selection decisions to allocate resources and manage project assignments.
- Created detailed performance reports to track export KPIs, identifying areas for improvement and informing strategic decisions.
- Trained and mentored new and existing staff on job duties and company policies.
- Performed all Export operational functions, including Air and Ocean freight.
Education
High School Diploma -
Kenwood High School
Baltimore, MD06.1992
Skills
- Exceptional organization
- Goal-oriented focus
- Staff Training
- Conflict resolution techniques
- Superior attention to detail
- Proficient in MS Word, Excel, Powerpoint
- Proficient in Cargowise
- Willing to Learn
- Attention to Detail
- Invoicing expertise
- Team Building Leadership
- Ethical approach
Certification
Cargowise Certified Operator Specializing in Forwarding
Timeline
Accounting/Collections and QualityManager
Emo Trans, Inc.
03.2023 - Current
Accounting Specialist / Import Operations
Emo Trans, Inc.
07.2019 - 03.2023
Export Supervisor
Emo Trans, Inc.
02.2014 - 07.2019
High School Diploma -
Kenwood High School
Cargowise Certified Operator Specializing in Forwarding
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