Sherry Wettstein
Lodi,United States
Summary
Dedicated Customer Service Representative with 7 years of dedication to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry.
Overview
7
7
years of professional experience
Work History
Customer Service Health Advocate
Cigna Health Care
06.2020 - Current
- Respond to customer inquiries via phone, email, and chat promptly and professionally as well as negotiate health plans
- Resolve customer complaints and issues with patience and empathy
- Informing clients of their legal rights
- Maintain accurate records of customer interactions and transactions
- Working with medical facilities creating a payment plan
- Collaborate with cross-functional teams to improve customer experience
- Achieved a 95% customer satisfaction rating in the first year of employment.
Technical Support Specialist
Remote Home Office, AT & T
01.2018 - 05.2020
- Provided technical support to customers via phone, email, and remote desktop
- Diagnosed and resolved software and hardware issues
- Escalated complex issues to tier 2 support as necessary
- Created and updated support documentation for frequently asked questions
- Increased customer retention rate by 10% through exceptional support
Customer Service Representative
Remote Home Office
08.2016 - 12.2017
- Answered customer inquiries and processed orders via phone and email
- Assisted customers with returns, refunds, and exchanges
- Resolved billing and shipping issues
- Collaborated with the warehouse team to ensure timely and accurate order fulfillment
- Achieved 100% on-time delivery rate for customer orders
- Email Outlooks Team Meetings
- Remote Home Office
Education
Bachelor of Science - Cyber Security Information Technology
Western Governors University
Salt Lake City, UT06.2024
Skills
- Technical Support
- Customer Service
- Compliance
- Research
- Confidentiality
- Problem-Solving
- Self Management
- Data Management
- Project Management
- Communication
- Team Leadership
- Data Analysis
Timeline
Customer Service Health Advocate
Cigna Health Care
06.2020 - Current
Technical Support Specialist
Remote Home Office, AT & T
01.2018 - 05.2020
Customer Service Representative
Remote Home Office
08.2016 - 12.2017
Bachelor of Science - Cyber Security Information Technology
Western Governors University
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