Ki Hyan Paek
Fort Wayne,IN
Summary
Asset recovery professional with solid track record in managing and optimizing recovery processes. Skilled in financial analysis, risk management, and strategic negotiation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, integrity, and results-driven approach.
Overview
23
23
years of professional experience
Work History
Asset Recovery Manager
Partners1st Federal Credit Union
Fort Wayne, IN
10.2018 - Current
- Utilized asset recovery strategies to enhance financial performance.
- Led cross-functional teams in executing recovery initiatives, ensuring compliance with regulations.
- Analyzed delinquent accounts and identified trends to improve recovery processes.
- Established partnerships with external vendors to optimize asset liquidation efforts.
- Provided training and mentorship to team members on recovery best practices.
- Enhanced reporting systems for tracking asset recovery metrics and outcomes.
- Enhanced client relationships, providing regular updates on account progress and maintaining open lines of communication.
- Negotiated favorable payment arrangements with debtors that aligned with their financial capabilities while maximizing organizational returns.
- Achieved higher success rates in recovering assets by leveraging advanced skip-tracing methods and tools.
- Increased revenue, managing the timely sale of recovered assets through auctions and private transactions.
Branch Manager
Community Choice Financial Inc.
Fort Wayne, IN
12.2002 - 10.2018
- Oversaw daily branch operations, ensuring compliance with policies and procedures.
- Led team in delivering exceptional customer service, enhancing client satisfaction and retention.
- Developed and implemented training programs for staff, improving operational efficiency and performance.
- Analyzed financial reports to identify trends, informing strategic decision-making for branch growth.
- Coordinated marketing initiatives to promote financial products, increasing community engagement and outreach.
- Established performance metrics for staff, driving accountability and continuous improvement within the team.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Education
Business Administration And Management
Trine University
Angola, INSkills
- Collateral evaluation
- Asset recovery
- Skip tracing
- Debt collection
- Repossession strategies
- Relationship building
- Customer research
Timeline
Asset Recovery Manager
Partners1st Federal Credit Union
10.2018 - Current
Branch Manager
Community Choice Financial Inc.
12.2002 - 10.2018
Business Administration And Management
Trine University