Shery Bolis
Euless,Texas
Summary
Personable Customer Service professional offering experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Experienced with managing customer interactions and resolving issues efficiently. Utilizes strong communication and problem-solving skills to enhance customer satisfaction. Track record of building positive relationships and ensuring customer loyalty.
Overview
19
19
years of professional experience
Work History
Supervisor For Baggage Service Assistan
Prospect Service Inc
05.2019 - Current
- Supervised baggage services in providing excellent customer service to callers requiring assistance for passengers bags who fly with American Airlines
- Worked with Prospect ( as a representative of American Airlines) to resolve baggage problems, improve operations and provide exceptional customer service
- Operated baggage scanners and computers to route baggage and cargo to correct passenger's destination.
- Practiced safety-conscious behaviors and followed operational processes and procedures.
- Assisted customers with luggage issues such as Type and Type while maintaining calm and personable demeanor.
- Managed customer complaints with professionalism and good critical thinking skills.
Customer Assistance Representative
American Airlines
11.2021 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Hallmark Aviation
07.2021 - 09.2021
- Provided primary assistant for passengers in checking passengers and their bags . Checking the paper documents for traveling to their destination . Helping in boarding and in inbound international flights ( Korean Air)
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
Substitute Teacher
HEB ISD
11.2017 - 07.2020
- Completed documentation of attendance, grades, and other required details
- Worked with principal’s office on disciplinary and safety issues
- Implemented prepared lesson plans in established classrooms
- Maintained a safe and orderly classroom
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Supervisor For Passenger Assist
Prospect Service Company
10.2018 - 04.2019
- Responded to customer requests with friendly, knowledgeable service and support
- Oversaw team of about twenty customer service professional agents ,assisting wheelchair customers
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service
Cashier
Grove Inc. Dunkin Donuts
01.2018 - 10.2018
- Moved new inventory to sales floor and arranged on shelves or other displays in an attractive manner
- Directed customers to store locations
- Described products and services in detail
- Kept work areas clean, neat and organized for maximum productivity
- Processed customer returns
- Responded to customer requests and directed to merchandise
Customer Service Agent
Prospect Airport Services
10.2017 - 01.2018
- Greeted customers in a timely fashion, while quickly determining their needs
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
Baggage Service Agent
Prospect Airport Services
12.2016 - 10.2017
- Represented organization at personnel-related hearings and investigations
- Supported Chief Operating Officer with daily operational functions
- Verified data integrity and accuracy
Assistant Teacher
Gabriel's Educational Center
09.2016 - 12.2016
- Developed program to work with students and increase interest in higher learning
- Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies
- Increased student's English test scores by 14% through private tutoring and special attention
Cash Register
Riverside Grocery Store
11.2015 - 09.2016
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Processed customer returns
- Assisted on sales floor as needed to maintain service standards
- Greeted customers promptly
English Teacher
Manqabad Elementary School
09.2006 - 09.2015
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways
- Cultivated relationships with parents for a complete support network
- Prepared and implemented lesson plans covering required course topics
- Kept classroom organized, clean, and safe for all students and visitors
Education
GED -
Assiut University
Egypt2006
Skills
- Quick learner
- Active listening skills
- Personable
- Fluent in English and Arabic
- Detail-oriented
- Customer-oriented
- Upselling techniques
- Trusted key holder
- Positive and friendly
- Motivated team player
- Creative problem solver
- Teamwork and collaboration
Exceptional communication skills
- Customer service
- Problem resolution
Awards
Got the airport secret shopper gift cards for two times
as a customer service appreciation
Timeline
Customer Assistance Representative
American Airlines
11.2021 - 03.2023
Customer Service Representative
Hallmark Aviation
07.2021 - 09.2021
Supervisor For Baggage Service Assistan
Prospect Service Inc
05.2019 - Current
Supervisor For Passenger Assist
Prospect Service Company
10.2018 - 04.2019
Cashier
Grove Inc. Dunkin Donuts
01.2018 - 10.2018
Substitute Teacher
HEB ISD
11.2017 - 07.2020
Customer Service Agent
Prospect Airport Services
10.2017 - 01.2018
Baggage Service Agent
Prospect Airport Services
12.2016 - 10.2017
Assistant Teacher
Gabriel's Educational Center
09.2016 - 12.2016
Cash Register
Riverside Grocery Store
11.2015 - 09.2016
English Teacher
Manqabad Elementary School
09.2006 - 09.2015
GED -
Assiut University
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