Gbeh M Nimely

Arlington,TX

Summary

Professional with strong background in passenger services, adept at managing customer interactions and resolving issues efficiently. Skilled in coordinating with team members to ensure seamless operations and consistently meeting service standards. Known for adaptability, clear communication, and focus on delivering positive outcomes with the ability to learn new skills and software swiftly.

Overview

years of professional experience

Work History

Passenger Service Agent / Baggage Expeditor

Envoy Air

07.2019 - Current

Planned and worked flights. Issued boarding passes and ensured the flights are sent out on time
Rebooked itineraries, listened to passengers and resolve their issues in accordance with company policies
Inputted passenger claims for missing bags or request to retrieve bags
Assisted passengers with whatever questions they had
Process reroutes, claim returns and change orders from passengers as they are shown on the system
Reroutes bags to go along with passengers and fast forward domestic bags

Contract Accountant

Randstad Professionals

09.2013 - 06.2014

Prepared general ledger account reconciliations
Analyzed and researched open reconciliation items and account discrepancies; coordinated resolution of difficult issues with management and other department representatives
Supported month-end close process through preparation of timely posting of recurring entries related to payroll and accruals
Conducted payroll tax research of payroll accounts and resolved outstanding issues
Provided account descriptions and process flow updates
Prepared journal entries for posting and adjusting to the general ledger

Education

Bachelor Business Administration (BBA) - Accounting

Arthur Barclay Business College, Don Bosco Polytechnic

01-2004

High School Certificate - undefined

college of West Africa

01-1996

Skills

Excellent communication
Passenger assistance
Strong organization
Baggage handling

Customer service management
Quick Learner
Adaptable

Timeline