Debbora Bennett
Phoenix,Arizona
Summary
Highly-motivated professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Baggage Service Agent
Peidmont Airlines
Phoenix, AZ
03.2024 - Current
- Collaborate with ground crew personnel during aircraft arrivals and departures as needed.
- Verify passenger identification and tickets prior to loading luggage onto planes.
- Coordinate with other airport staff members to ensure efficient operation of baggage handling systems.
- Assist passengers with their baggage needs, including providing information on the status of their luggage.
- Resolve customer complaints in a professional manner while adhering to company policies and procedures.
Airport Shuttle Driver
Sky Harbor Airport Parking
Phoenix, AZ
07.2023 - 03.2024
- Greet and be available to customers for customer service-related issues
- Current FAA/Vehicle Operator credentials
- Have first-rate etiquette and professionalism
- Assist in the loading and unloading of customer luggage
- Implementation and recognition of defensive/safe driving techniques.
Warehouse Unloader
UPS Freight
Goodyear, AZ
08.2022 - 09.2023
- Handled packages safely while unloading and transporting.
- Followed company protocols for handling and storing hazardous materials safely.
- Corrected pallets of damaged or mislabeled products to reduce errors and losses.
- Assisted in the development of new unloading strategies to handle peak season volumes.
- Adapted quickly to varying types of merchandise and unloading challenges.
Specimen Processing Processor
Allegis Group (Aerotek Industries) | Sonora Quest Laboratories
Phoenix, AZ
12.2021 - 06.2023
- Verifying the accuracy of client and specimen detail while capturing specimen data electronically
- Examining specimens for adequacy and appropriateness
- Sanitizing desktop and equipment
- Labelling specimens and preparing aliquots
- Outstanding organizational skills and ability to handle biological materials.
Imaging/Touch Department
LabCorp
Phoenix, AZ
10.2021 - 11.2021
- Comply with applicable environmental health and safety policies and procedures
- Scanning all patient information into the computer system for tracking purposes, handled sorting and storing information
- Unpack and route specimens to their respective staging areas
- Verify patient information matches test requisition forms submitted
- Ability to work both independently and in a team environment.
Remote Insurance Specialist
McKesson
Scottsdale, AZ
01.2021 - 09.2021
- Novartis assistance program for free medication
- Efficiently and accurately obtaining appropriate signatures by completing all required forms and providing patient information as required by state and federal regulations and departmental guidelines
- Outbound calls to verify drug coverage and healthcare providers for updated prescriptions for medications
- Contacted patients to confirm drug coverage, income, and demographics
- Electronically faxed any additional forms needed to doctor’s offices for approval.
Operation Team Member
Lifetime Fitness
Tempe, AZ
04.2018 - 01.2020
- Complete light and heavy cleaning within an assigned rotation schedule
- Perform various indoor and outdoor tasks
- Build relationships with members by providing them with exceptional customer service
- Ensure operation projects and tasks do not interfere with customer experience
- Train new staff on procedures
- Maintain a clean and comfortable environment for all our fitness members.
Pharmacy Customer Care Specialist
Humana
Tempe, AZ
06.2016 - 06.2017
- Validate members' PHI (Personal Health Information), and maintain confidentiality
- Assist Medicare and commercial accounts with refills, future fills, and renewal medications for mail-order delivery
- Excellent interpersonal skills with the ability to show emotional intelligence and compassionately interact with members
- Process payments (OMS System), update credit card and demographic information
- Ability to multitask within several computer systems while also providing excellent customer service over the phone
- Verify claim status, plan type, tier level 1-5, step therapy, and prior authorization through the Argus system
- Researched and investigated missing orders, mailed prescriptions, refunds, and balance dues.
Customer Service Advocate
Dialog-Direct
Orlando, Florida
04.2015 - 03.2016
- Effectively communicate to members and Provider’s policy/procedures and Services of the State Health Benefit Plan
- Handles any complaints concerning the plan by the member
- Assist the member to resolve any issues and/ or concerns
- Productive in verifying claims status and making necessary adjustments
- Validated accurate coding categories 1 and 2
- Professional and Facility claims Knowledgeable
- Facility Revenue and Type of Service/Place of Service Codes
- Verify prior authorization status through the Care radius system.
Delivery Specialist
Sears Holding Corporation
Tempe, Arizona
09.2013 - 08.2014
- Responsible for assisting customers in the selection of products
- Maintained contact and followed up on problems that required special handling
- Provided marketing support by making outbound sales calls for special promotions
- Researched and responded to customer inquiries efficiently.
Customer Service Manager
Walmart
Rochester, New York
09.2007 - 10.2011
- Assessed and ensured the resolution of customer complaints
- Assigned duties to workers and scheduled break periods, work hours, and vacations
- Created a team environment and motivated staff to success
- Monitored area to ensure adequate staffing for customer satisfaction
- Recognized for leadership abilities recommended for management training positions
- Solved problems to restore and promote good public relations
- Trained new employees and monitored performance to determine additional training needed.
Sales Lead
Dial America
Rochester, New York
06.2004 - 12.2004
- Answered customers’ questions about products, prices, availability, product uses, and credit terms
- Contacted regular and prospective customers to discuss products and solicit orders
- Recommended products to customers, based on customers’ needs and interests.
Administrative Assistant II
Child Crisis Center
Mesa, Arizona
01.2002 - 02.2003
- Completed reports, analyzed data, proofread documents, and prepared presentations and reports
- Extensive use and competence with Microsoft Office to include Word, Excel, and PowerPoint
- Provided customer service to a diverse population.
Education
AAS Administration of Justice/CCL Victimology -
Mesa Community College
05.2022
Associate Degree: Liberal Arts and Sciences -
Monroe Community College
01.2011
Skills
- Excellent communication
- Interpersonal skills
- Knowledgeable in Microsoft Office programs
- Office
- PowerPoint
- Excel
- Ability to exhibit logical and critical thinking
- Works efficiently and effectively in fast-paced environments
- Ability to work both independently and in a team environment
- Time Management
- Security Procedures
- Safety protocol
Certification
Adult and Pediatric First Aid/CPR/AED, American Red Cross, Tempe, Arizona, 2019
Timeline
Baggage Service Agent
Peidmont Airlines
03.2024 - Current
Airport Shuttle Driver
Sky Harbor Airport Parking
07.2023 - 03.2024
Warehouse Unloader
UPS Freight
08.2022 - 09.2023
Specimen Processing Processor
Allegis Group (Aerotek Industries) | Sonora Quest Laboratories
12.2021 - 06.2023
Imaging/Touch Department
LabCorp
10.2021 - 11.2021
Remote Insurance Specialist
McKesson
01.2021 - 09.2021
Operation Team Member
Lifetime Fitness
04.2018 - 01.2020
Pharmacy Customer Care Specialist
Humana
06.2016 - 06.2017
Customer Service Advocate
Dialog-Direct
04.2015 - 03.2016
Delivery Specialist
Sears Holding Corporation
09.2013 - 08.2014
Customer Service Manager
Walmart
09.2007 - 10.2011
Sales Lead
Dial America
06.2004 - 12.2004
Administrative Assistant II
Child Crisis Center
01.2002 - 02.2003
AAS Administration of Justice/CCL Victimology -
Mesa Community College
Associate Degree: Liberal Arts and Sciences -
Monroe Community College
Adult and Pediatric First Aid/CPR/AED, American Red Cross, Tempe, Arizona, 2019
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