Stephanie Naidu
Queens,NY
Summary
An individual who goes above and beyond basic administrative tasks and takes on multiple projects at once. Possess strong knowledge of learning techniques and strategies. Excellent work ethic and interpersonal skills. The aim is to create a respectable and comfortable environment for customers.
Overview
8
8
years of professional experience
Work History
Baggage Service Agent
G2 Secure Staff
05.2018 - 07.2022
- Greeted passengers in the claim area and helped them retrieve luggage.
- Assisted passengers in filing delayed baggage claims.
- Trace and update files when lost, delayed or pilfered bags were found.
- Operated the computer system used for tracking baggage
- Processed and secured unclaimed luggage.
- Responded to customer requests via telephone and email.
- Copied, logged and scanned supporting documentation.
- Verified data integrity and accuracy using sabre, nettracer and qik.
- Worked directly with other airlines and airports to retrieve delayed or lost baggage.
- Trained new hires
- Juggled shift duties, prioritizing immediate task to streamline operations.
- Resolved passenger complaints in a friendly, service-oriented manner.
- Knowledge of airport security and emergency protocols.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Logged bags and flights upon arrival to airport or baggage areas.
- Observed safety and privacy procedures in handling passengers' property.
- Used handheld scanners to efficiently track baggage.
- Handled daily customer service aspects, including maintaining positive and ongoing relationships with external customers and freight partners.
- Arranged items at destination according to customer requests and instructions.
Customer Service Agent
American Airlines
Jamaica, NY
12.2021 - 04.2022
- Assisted misconnect and reroute customers during irregular operations.
- Issued travel and hotel vouchers to displaced customers.
- Checked in customers for domestic and international travel using computerized systems.
- Verified travel documents for both international and domestic travel.
- Greeted and assisted customers, including providing help with check-in, tagging luggage, ticket changes, rebooking and special service request.
- Assisted and resolve escalated customer concerns.
Receptionist Administrator
Blanton-Peale Institute & Counseling Center
New York, NY
12.2020 - 10.2021
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Improved organization of files and records by instituting new system that saved time.
- Collected co-payments from clients and updated account balances.
- Handled complaints and questions, and re-directed calls to other team members.
- Scheduled psychiatrist and therapist appointments for clients.
- Inputted clients appointment into medical records software so that their insurance can be billed correctly for their session.
- Worked with insurance companies such as Empire, Emblem Health, CIOX, Beacon Health, etc to send clients medical records for billing purposes.
- Handles all medical records request.
- Mailed, Faxed or Scanned and uploaded documents when requested.
- Created EXCEL charts and work sheets for organizational purposes.
- Handled patient confidential information according to HIPPA Privacy Rule.
- Trained on how to communicate with high risk clients in case of emergency.
Cashier Sales Associate
Keyfood
Queens, NY
09.2016 - 04.2018
- Responsible for cash register .
- Handling cash, credit and check transactions.
- Maintain and organize store displays to enhance product visibility.
- Know promotional items to increase sales revenues.
- Train new employees and teach them the code of conduct and how to properly interact with customers in order to ensure the best possible experience and long lasting customer relationship.
Assistant Coordinator For Teen Center
Jean Nuzzi Intermediate School
01.2016 - 03.2016
- Organized small groups of students.
- Maintained daily records of children's individual activity .
- Monitored and authorized entrance and departures of visitors .
- Enhanced children's knowledge of sports.
Library Volunteer
Martin Van Buren High School
09.2014 - 02.2015
- Through knowledge of alphabetical filing.
- Coordinate educational programs.
- Categorized books and DVDs.
Education
Queensborough Community College
Bayside, NYHigh School Diploma - undefined
Martin Van Buren High School
Queens Village, NY2016
Skills
- Good customer service
- Fast learner
- Attentive to detail
- Excellent interpersonal communication
- Ability to work under pressure
- Flexible
- Project Planning
- Time Management
- Critical Thinking
- OS and Software- Microsoft Office,Outlook, Excel,Google and Dropbox
- Multitasking and Prioritization
Timeline
Customer Service Agent
American Airlines
12.2021 - 04.2022
Receptionist Administrator
Blanton-Peale Institute & Counseling Center
12.2020 - 10.2021
Baggage Service Agent
G2 Secure Staff
05.2018 - 07.2022
Cashier Sales Associate
Keyfood
09.2016 - 04.2018
Assistant Coordinator For Teen Center
Jean Nuzzi Intermediate School
01.2016 - 03.2016
Library Volunteer
Martin Van Buren High School
09.2014 - 02.2015
Queensborough Community College
High School Diploma - undefined
Martin Van Buren High School