Sheryce XBaugh
Pinellas Park,FL
Summary
Background includes extensive experience in customer service and sales, with a focus on relationship building and conflict resolution. Successfully managed delivery routes, ensuring timely and accurate service while maintaining detailed records of transactions and payments. Demonstrated strong organizational skills through effective route planning and vehicle inspections, contributing to operational efficiency. Proven ability to engage with clients, addressing inquiries and promoting products to enhance customer satisfaction.
Reliable Rural Paper Route Carrier known for high productivity and efficiently completing delivery tasks. Possess specialized skills in navigation, time management, and customer service. Excel in communication, problem-solving, and adaptability, ensuring seamless operations even under challenging weather conditions and tight schedules.
Reliable Rural Paper Route Carrier with background in ensuring timely and accurate delivery of newspapers in rural areas. Skilled at route planning, customer service, and managing adverse weather conditions. Strengths include problem-solving, communication skills, and physical stamina. Made significant contributions to previous employers by maintaining high levels of customer satisfaction through punctuality and consistent performance.
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Ambitious Route Sales Representative with over several years of experience handling product orders within assigned territory. Practiced in loading and unloading merchandise across diverse operational environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Rural Paper Route Carrier
Mr. Kendall
Pinellas Park, FL
01.2025 - Current
- Ensured all papers were properly bundled according to customer address lists.
- Collected payment from customers for their subscription services upon delivery of papers.
- Assisted with loading and unloading papers from the warehouse as needed.
- Managed time efficiently by completing routes within designated timelines.
- Inspected vehicles before each shift to ensure they were safe for operation.
- Visited businesses to collect payment for newspaper subscriptions received.
- Organized and loaded papers onto delivery vehicle prior to each shift.
- Verified accuracy of customer addresses on paper route maps.
- Properly disposed of unsold newspapers after completing each route.
- Delivered daily newspapers to rural customers along assigned route.
- Resolved any customer complaints in a timely and professional manner.
- Updated routes regularly by verifying new addresses and removing old ones as necessary.
- Inserted fliers or promotional materials and bagged newspapers to keep content intact.
- Maintained payment records, driving expenses and other delivery information to submit to manager.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Informed regular customers of new products or services and price changes.
- Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
- Continuously surpassed sales goals, optimizing profitability, and performance of assigned territory.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Collected money, provided change and recorded transactions on receipts.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
- Recorded deliveries and daily sales transactions.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Kept accurate logs of all deliveries and trips.
- Reviewed lists of station drops, dealers or customers, loading trucks with appropriate deliverables.
Avon Sells Rep
Self-employed
Pinellas Park, FL
06.2012 - 05.2025
- Provided customer service by answering product and service related questions.
- Established positive relationships with customers through effective communication techniques.
- Escalated unresolved issues to appropriate departments for further investigation.
- Identified opportunities for cross-selling additional products or services.
- Answered phone calls and directed them to appropriate personnel.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Collaborated with team members to identify areas of improvement in customer service processes.
- Answered customer inquiries promptly and professionally.
- Conducted market research to better understand customer needs and preferences.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Tracked inventory levels and ordered supplies as needed.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Greeted customers and responded to inquiries in a timely manner.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Utilized broad knowledge to recommend solutions to potential customers.
- Established relationships with existing customers to promote new product or service opportunities.
- Processed customer orders and collected payment information.
- Conducted market research to identify potential clients and areas for expansion.
- Responded to customer inquiries and complaints, providing timely and effective solutions to maintain high service standards.
- Built relationships, earning client trust through listening to drive sales.
- Participated in regular team meetings to discuss performance, strategies, and goals.
- Coordinated with logistics and supply chain teams to ensure timely delivery of products.
- Maintained detailed records of sales activities, including calls made, follow-ups, and sales closed.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Managed a territory, planning and organizing daily work schedule to call on existing or potential sales outlets.
- Conducted product demonstrations to prospective clients, highlighting features and benefits tailored to their needs.
- Identified needs of customers promptly and efficiently.
- Set specific goals for projects to measure progress and evaluate end results.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Determined consumer needs to provide products and services appealing to larger market.
- Assessed company operations for compliance with safety standards.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Hooters Front Door, Girl
Mr. Michael
Saint Petersburg,
05.2021 - 08.2021
- Developed strong relationships with regular customers through friendly conversations.
- Assisted with crowd control, ensuring safety of patrons and staff.
- Distributed promotional materials such as flyers, posters, brochures.
- Managed entry line and handled customer complaints in a professional manner.
- Ensured that all guests were wearing proper attire before entering premises.
- Coordinated with security team to ensure compliance with venue policies.
- Updated records of banned patrons who are not allowed entrance into the venue.
- Provided information about upcoming events to customers as they entered the venue.
- Responded promptly to emergency situations by contacting appropriate personnel.
- Greeted customers upon arrival and checked IDs for age verification.
- Monitored bar area for underage drinking and other violations.
- Assisted in resolving customer complaints in a timely manner.
- Resolved disputes between guests in an effective and efficient manner.
Lifeguard at the Local Rec Center
Mr. Dale Jones
Saint Petersburg, , FL
05.2015 - 07.2015
- Instructed patrons on proper use of diving boards, slides, ladders.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Prepared detailed incident reports following accidents or other incidents.
- Monitored swimmers to ensure safety in the pool area.
- Responded quickly to medical emergencies in the pool area.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Educated patrons about safe swimming practices through public announcements.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Maintained constant surveillance of patrons in the swimming area at all times.
Education
Dental Assisting Front And Back Office
Dental School
Roswell, GA06-1997
High School Diploma -
Saint Pete High School
Saint Petersburg, , FL05-1996
Skills
- Route planning
- Vehicle inspection
- Payment collection
- Customer service
- Time management
- Address verification
- Sales tracking
- Promotional distribution
- Conflict resolution
- Inventory management
- Relationship building
- Record keeping
- Safety compliance
- Delivery coordination
Languages
English
Native/ Bilingual
Certification
Certification and CNA I help with patients. I also helped make this take temperatures. I also took blood pressure help them with their showers. Talk to them supported them. I also showered them change diapers. checked on patients took the vitals and I also took classes to be in CNA. Thank you so much and I think I will be excellent for the job and the expert in my field!
Accomplishments
yes, I went to SJC for college in 1997 when I graduated from Saint Pete high school I took up dentistry. I did very good in reading writing goal setting getting up in the morning setting up my clock being professional on time. being prompt and ready I also was in the honors club. I also was a cheerleader and I also played volleyball. Thank you.
References
References available upon request.
Timeline
Rural Paper Route Carrier
Mr. Kendall
01.2025 - Current
Hooters Front Door, Girl
Mr. Michael
05.2021 - 08.2021
Lifeguard at the Local Rec Center
Mr. Dale Jones
05.2015 - 07.2015
Avon Sells Rep
Self-employed
06.2012 - 05.2025
Dental Assisting Front And Back Office
Dental School
High School Diploma -
Saint Pete High School