Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheryl Benson

Chalmette,LA

Summary

Detail-oriented professional with experience in AI training, member support, and customer service. Skilled in data annotation, problem-solving, and communication with a proven track record of professionalism, efficiency, and adaptability. Seeking to leverage expertise in training AI models and supporting technology-driven solutions as an AI Trainer.

Overview

13
13
years of professional experience

Work History

AI Trainer

Outlier AI
01.2024
  • Trained and evaluated AI models by annotating, reviewing, and improving datasets.
  • Ensured accuracy, clarity, and alignment of AI responses with project requirements.
  • Applied critical thinking and domain knowledge to improve machine learning outcomes.

Member Support

Omada Health
10.2024 - Current
  • Manage member support through Zendesk tickets, escalations, inbound and outbound calls.
  • Assist members with technical and program-related inquiries, ensuring timely resolution.
  • Recognized as Employee of the Month for professionalism, proficiency, and efficiency.

DoorDash & Uber Eats

Independent Contractor
01.2021 - 01.2024
  • Managed deliveries with professionalism, time management, and strong customer focus.
  • Developed problem-solving skills through logistics and real-time decision making.

Inbound Representative

Humana
01.2019 - 01.2021
  • Assisted members with insurance claims, benefits, and account issues.
  • Delivered high-quality customer service while handling sensitive information.
  • Met performance metrics for efficiency, accuracy, and customer satisfaction.

Teacher’s Assistant & Mentor

Biblical College
01.2013 - 01.2015
  • Supported instructors with classroom activities, lesson preparation, and student mentoring.
  • Visited colleges, middle schools, and high schools to mentor and inspire students.

Education

Teacher’s Assistant & Mentorship Program - undefined

Biblical College
01.2015

Skills

  • - AI model training & data annotation
  • - Customer support (Zendesk, inbound/outbound communication, escalations)
  • - Strong written and verbal communication
  • - Problem-solving & critical thinking
  • - Professionalism and adaptability
  • - Time management and multitasking

Timeline

Member Support

Omada Health
10.2024 - Current

AI Trainer

Outlier AI
01.2024

DoorDash & Uber Eats

Independent Contractor
01.2021 - 01.2024

Inbound Representative

Humana
01.2019 - 01.2021

Teacher’s Assistant & Mentor

Biblical College
01.2013 - 01.2015

Teacher’s Assistant & Mentorship Program - undefined

Biblical College

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