SHERYL CHERILUS

Generated leads, counseled clients on market conditions, and developed a competitive market price resulting in a 20% increase of sales.

• Successfully completed over 27 sales over 3years
• Present purchase offers, negotiate prices, advise clients on market conditions, promote sales, develop sales materials, accompany buyers during visits, prepare documents, coordinate property closings, contact property owners
• Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.

Customer service is the process of offering assistance to all the current and potential customers answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

• Implement sales strategy, achieve goals for Medicare Advantage product line, handle inbound calls, exceed performance metrics
• Contributed to the successful implementation of new software systems designed to streamline workflow processes for greater efficiency within the department.
• Handled escalated 100 of calls a day from dissatisfied customers with professionalism and tact, ultimately resolving issues efficiently.
• Provide supportive work environment, increased 37% sales, respond to inbound calls and email requests, research and resolve insurance enrollment disputes