Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheryl Cooper

San Antonio

Summary

Organized and dependable professional with expertise in accounts receivable, credit/collections, and customer account management. Proven ability to streamline processes, resolve complex billing issues and cultivate strong client relationships. Adept at adopting change and implementing new systems to enhance operational efficiency. Excelling in problem-solving and customer service. Strong collaborator with a friendly attitude. Self-motivated, with a strong sense of personal responsibility. Works effectively in fast-paced environment and skilled at working independently and collaboratively in a team environment.

Overview

13
13
years of professional experience

Work History

Accounts Receivable & Customer Account Management

Friedrich Air Conditioning
01.2025 - Current
  • Proven ability to learn quickly and adapt to new situations/systems.
  • Contributing in creating new customer maintenance team.
  • Collaborated across teams to address and resolve billing issues efficiently, reducing delinquent balances through target outreach.
  • Processing credit applications for new customers.
  • Responsible for setting up new customer accounts in Oracle.
  • Update account information as requested by customers and/or sales team.
  • Requesting and receiving order approvals through Wells Fargo and Northpoint banks for specific customers.
  • Reviewing credit holds and communicating with customers to resolve accounts issues so that credit holds can be released.
  • Prepare and distribute aging reports to customers, ensuring timely follow-up on outstanding issues.




AR Specialist

First Fleet, Inc
02.2024 - 08.2024
  • Successfully resolved accounts with over 8 months past due within 180 days, leveraging aging reports to identify and prioritize collections.
  • Improved invoice accuracy by introducing a streamlined adjustment request process, minimizing errors and disputes.
  • Collaborated across teams to address and resolve billing issues efficiently, reducing delinquent balances through target outreach.
  • Prepared and distributed aging reports to customers, ensuring timely follow-up on outstanding issues.


Credit Representative

Marathon Petroleum
01.2013 - 01.2024
  • Managed accounts with credit limits up to $125MM, ensuring compliance with credit policies and reducing delinquency rates.
  • Strengthened relationships with key accounts, increasing customer satisfaction scores.
  • Contributed in testing and implementation for three major system upgrades.
  • Provided weekly reports to management on high-risk accounts.
  • Collaborated with IT teams to address and resolve customer/account issues efficiently.

Education

Executive Secretarial

Indiana Business College
Indianapolis, IN

Skills

  • ORACLE
  • EPICOR
  • SAP
  • RIGHT ANGLE (CREDIT RELATED)
  • SALESFORCE
  • TMW
  • ZENDESK
  • WORKDAY (AR OPERATIONS)
  • DTN/ALLOCATION MANAGER
  • VENDOR PORTALS (CTSI, I-PAY, TRIUMPH PAY)
  • MICROSOFT OFFICE

Timeline

Accounts Receivable & Customer Account Management

Friedrich Air Conditioning
01.2025 - Current

AR Specialist

First Fleet, Inc
02.2024 - 08.2024

Credit Representative

Marathon Petroleum
01.2013 - 01.2024

Executive Secretarial

Indiana Business College