Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheryl Edwards

Benton Harbor,MI

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience

Work History

Customer Service in Home Childcare

Elinor's Play school
Covert, MI
06.2010 - Current
  • Engaged in conversation with parents/customers to understand needs, resolve issues and answer questions.
  • Set up and activate a parent/customer accounts with child care.
  • Promoted high parent/customer satisfaction by resolving problems with knowledgeable a friendly service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Adjust bills and payments
  • to resolve customers' service or billing complaints.

Lead Childcare Provider

Covert Public School
Covert, MI
01.2005 - 06.2010
  • Played games with the kids that encouraged physical activity and learning through fun activities.
  • Cared for children ages 3yrs to 12yrs.
  • Enforced rules established by parents and guardians while providing a nurturing atmosphere for the children.
  • Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Instructed children in eating, resting and restroom habits.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Developed and implemented lesson plans and activities for children of variouse ages.
  • Prepared daily billing for childcare using microsoft Program.
  • Developed relationships with parents/customers to facilitate timely payments on current and overdue accounts.

  • Wrote appeal letters to insurance companies for denial of claims.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

Education

Associate of Arts - General Studies

Tiffin University
Tiffin, OH
05-2015

High School Diploma -

Covert High School
Covert, MI
06-1984

Skills

  • CPR Training
  • CDA in Early Childhood Education
  • Social Media Monitoring
  • Basic computer skill using windows 10, 11

Timeline

Customer Service in Home Childcare

Elinor's Play school
06.2010 - Current

Lead Childcare Provider

Covert Public School
01.2005 - 06.2010

Associate of Arts - General Studies

Tiffin University

High School Diploma -

Covert High School

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Sheryl Edwards