Sheryl Fontana
St Clair Shores,MI
Summary
Knowledgeable, dedicated and reliable administrative and customer service professional with extensive years of experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Account Manager, Personal Lines Insurance
Aitken & Ormond Insurance Agency
08.2019 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Developed and implemented strategies to increase client retention.
Administrative Coordinator
Donaldson Educational Services
10.2018 - 03.2019
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted management with special projects to complete all tasks by deadlines.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained office calendars to track important dates and deadlines.
House Cleaner
Afordable Cleaning Services
07.2014 - 09.2018
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Education
Associate of Science - Radiologic Technology
West Georgia Technical College
La Grange, GA04.2007
High School Diploma -
Lakeview High School
Lakeview, MI06.1984
Skills
- Case Management Software
- Basic Medical Terminology
- Billing Procedures
- Office Supplies and Inventory
Timeline
Account Manager, Personal Lines Insurance
Aitken & Ormond Insurance Agency
08.2019 - Current
Administrative Coordinator
Donaldson Educational Services
10.2018 - 03.2019
House Cleaner
Afordable Cleaning Services
07.2014 - 09.2018
Associate of Science - Radiologic Technology
West Georgia Technical College
High School Diploma -
Lakeview High School
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