Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Sheryl Franklin

Park Forest,IL

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Data Entry Clerk

JMD Defense, LLC
01.2019 - Current
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Updated and maintained customer information, documents and records.

Customer Support Representative

Eagle Systems
11.2021 - 03.2023
  • Maintained and managed customer accounts and record account information.
  • Coordinated with customers to address questions and resolve issues through phone and email.
  • Collaborated administrative duties to assist dispatchers and staff.
  • Retained sensitive materials.
  • Managed incoming and outgoing phone and email communications.
  • Contributed data for order entries onto spreadsheets to support dispatchers.
  • Ensured correct billing information was entered and maintained.
  • Forwarded credit applications to new customers.

Education

Bachelor of Science - Health Care Leadership

National-Louis University
Chicago, IL

MBA - Business Administration

National-Louis University
Chicago, IL

Skills

  • Administrative and Office Support
  • Microsoft Office
  • Data Entry
  • Strong Interpersonal Skills
  • Excellent Communication Skills
  • Accounts Payable and Accounts Receivable
  • File Management
  • Maintains confidentiality
  • Proofreading
  • Customer Service-Oriented

Affiliations

JMD Angels Foundation, Non-Profit

Board Member 2021- Present

2023 Headed clothing drive, collected 104 blankets, 390 women/girl socks and 537 men/boy socks for children of DCFS.

American Cancer Society-Relay for Life and Making Strides

Volunteer 2010

Logistics Team Lead-2021-Present

Timeline

Customer Support Representative

Eagle Systems
11.2021 - 03.2023

Data Entry Clerk

JMD Defense, LLC
01.2019 - Current

Bachelor of Science - Health Care Leadership

National-Louis University

MBA - Business Administration

National-Louis University

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Sheryl Franklin