Sheryl Holloway
Anderson,SC
Summary
Experienced and knowledgeable healthcare professional with extensive background in acute care settings as well as medical office support settings. Utilizes strong organizational skills and attention to detail to manage processes effectively with the ability to meet evolving needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
US Department of Veteran Affairs
04.2024 - 06.2025
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Used VetLink and CPRS to maintain and record patient data and generate reports.
- Streamlined front desk operations for improved workflow and reduced wait times.
Registered Nurse, Hospice Home Care
Affinity Hospice
09.2021 - 11.2022
- Utilized critical thinking skills to prioritize nursing interventions based on patient acuity levels and individual needs.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Provided support for patients' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Advised patients and caregivers of proper wound management, safe medication use, and disease management.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
Registered Nurse, PACU
St. John's Regional Medical Center
05.2010 - 07.2020
- Provided timely interventions to address airway management complications such as respiratory depression or obstruction in post-operative patients.
- Reduced complications by promptly identifying and addressing post-operative issues in PACU patients.
- Enhanced patient recovery by providing comprehensive post-anesthesia care and monitoring vital signs.
- Prevented complications from anesthesia side effects such as nausea or vomiting using effective medication administration techniques.
- Provided emotional support to patients and their families during the recovery process, easing anxiety related to surgery outcomes.
- Assisted physicians with bedside procedures in the PACU setting, such as wound care, dressing changes, and insertion of invasive monitoring devices.
- Enhanced patient safety during transfers to other units by providing handoff communication that accurately conveyed critical information about the patient''s condition, potential risks, and ongoing treatment plans.
- Contributed to efficient unit operations by assisting in the orientation of new staff members to PACU procedures and best practices.
- Facilitated smooth transitions between surgical units through timely communication with preoperative and surgical suite staff regarding patient needs and status updates.
- Ensured continuity of care by effectively documenting patient assessments, interventions, responses, and progress in electronic medical records systems.
- Expedited patient admission into the PACU through rapid assessment of vital signs upon arrival from surgeries.
- Improved patient satisfaction through compassionate nursing care and effective communication with patients, families, and healthcare teams.
- Increased quality of care by participating in ongoing professional development opportunities related to PACU nursing practice.
- Streamlined the discharge process for PACU patients, ensuring thorough education on home care instructions and follow-up appointments.
- Evaluated cardio-respiratory systems for deviations, providing appropriate treatment as necessary.
- Maintained a safe environment for patients by adhering to infection control policies and regulatory guidelines.
- Evaluated patients' pain levels, implementing correct dosage of medication to alleviate discomfort.
- Monitored patient reactions after administering medications and IV therapies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Evaluated patient histories, complaints, and current symptoms.
- Managed patients recovering from medical or surgical procedures.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Educated family members and caregivers on patient care instructions.
Education
Associate of Science - Registered Nurse
Greenville Technical Colleg
Greenville, SCDiploma - Licensed Practical Nurse
Greenville Technical College
Greenville, SCGraduate Certificate - Certified Professional Coder, Medical
American Academy of Professional Coders (AAPC)
Salt Lake City, UT03-2025
Skills
- Conflict resolution techniques
- Patient communication
- Electronic health records management
- Strong communication
- Clinical documentation
- HIPAA compliance
- Appointment scheduling expertise
- Professionalism and ethics
- Continuous learning mindset
- Data entry proficiency
- Medical terminology proficiency
Affiliations
American Academy of Professional Coders (AAPC)
Certification
- CPC - Certified Professional Coder (Apprentice)
Languages
English
Native or Bilingual
Timeline
Advanced Medical Support Assistant
US Department of Veteran Affairs
04.2024 - 06.2025
Registered Nurse, Hospice Home Care
Affinity Hospice
09.2021 - 11.2022
Registered Nurse, PACU
St. John's Regional Medical Center
05.2010 - 07.2020
Associate of Science - Registered Nurse
Greenville Technical Colleg
Diploma - Licensed Practical Nurse
Greenville Technical College
Graduate Certificate - Certified Professional Coder, Medical
American Academy of Professional Coders (AAPC)
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