Sheryl Lindo
Professional and experienced operations leader with strong focus on optimizing branch performance and enhancing customer satisfaction. Skilled in process improvement, team collaboration, and adapting to changing business needs. Known for reliability, fostering cohesive team environment, and driving tangible results. Proficient in managing operational workflows, ensuring compliance, and leveraging problem-solving abilities to meet organizational goals.
Work History
Branch Operations Manager
4 Years 2 Months- Streamlined laboratory operations to enhance workflow efficiency and reduce turnaround times.
- Implemented quality control measures to ensure compliance with industry standards and regulations.
- Managing a team of 125.
- Trained and mentored staff on operational procedures, improving team performance and consistency.
- Licensing of branch locations within CT, RI and MA
- Adherence of compliance policies & procedures
- Analyzed operational data to identify areas for process improvement and cost reduction initiatives.
- Developed training materials to support new employee onboarding and knowledge retention.
National Phlebotomy/ Women's Health Manager
- Oversaw daily phlebotomy operations, ensuring compliance with safety and quality standards.
- Implemented process improvements, reducing sample processing time and increasing accuracy rates.
- Developed training programs for new staff, enhancing skill levels and operational efficiency.
- Managed inventory of supplies, optimizing procurement processes to minimize costs and ensure availability.
- Educating clients on women's health laboratory testing
- Sale & Marketing of new testing
- Client service and customer retention
Education
Associate of Arts - Business Management
Business Management
Esthetics - Esthetician
* 600 hours of practical and theory
* Customized facial treatments based on clients specific needs
* Skin analysis & client consultations / recommendations for daily homecare regiment
* Facial massage techniques that enhances the clients experience
* Hair removal
* Creating a comfortable and relaxing experience
* Maintaining a high standard of infection control & sanitation
* Advanced modalities/Microdermabrasion
* Lash lifting/ Tinting
* Brow lamination
* Ultrasound/ Light therapy
* Chemical peels
* Team collaboration
* Time management
* Makeup application
* Lymphatic Drainage Massage
Real Estate Sales Agent - Real Estate
Preparation for State Board Licensing.
Phlebotomist/ EKG Tech - Phlebotomy/EKG Tech
* Phlebotomy & EKG Tech
* Blood Collection
* EKG
Cosmetologist - Cosmetology
1200 hours of training to become a licensed cosmetologist.
Skills
Accomplishments
* Recognized for the utmost confidence and professionalism within the treatment room.
* Gained proficiency in client care/customer service.
* Built good rapport with clients of the Anli Academy, receiving exceptional client reviews.
Licensed Realtor in both MA/RI
Active licensed Real Estate Salesperson in both the state of Massachusetts and Rhode Island.
Career objective:
Motivated and dedicated newly licensed Aesthetician seeking an entry level position with a reputable skincare practice, spa or medical aesthetics office where I can apply the knowledge and hands on skills gained through my education. Eager to continue leaning, grow professionally and expand my expertise while providing exceptional client care and helping clients achieve their skincare goals. I am seeking a position with an organization whose mission and values align with my own, offering opportunities for long term growth, career development, and meaningful contributions as a valued member of the team.