Sheryl Murphy
Odenton,MD
Summary
Results-driven professional with extensive experience in credit operations and collections management. Demonstrated success in leading a 12-person team to enhance compliance, streamline workflows, and ensure accuracy in payroll audits. Strong communicator skilled in driving efficiency and fostering cross-functional collaboration.
Overview
20
20
years of professional experience
Work History
Manager, Contributions Compliance
International Association of Machinists & Aerospace Workers (IAM) National Pension Fund
Washington, DC
06.2021 - 07.2025
- Supported 12-person team with contributions compliance, collections, and payroll audits to follow policies and procedures.
- Handled employer payroll audits and compliance follow-up to maintain regulatory standards.
- Checked pension contributions for accuracy, allocation, and timely distribution.
- Matched daily 401(k) payments with contribution data before submission to fund recordkeeper.
- Monitored and approved escrow account transactions; prepared monthly reports for accurate financial oversight.
- Reviewed credit requests and shared recommendations with leadership.
- Facilitated monthly managers council meetings and supported cross-functional communication.
Government Administrative Manager
CORT Business Services
Capitol Heights, MD
07.2011 - 06.2021
- Managed GSA contract requirements to support compliance with federal and state regulations.
- Reviewed and approved government purchase orders, ensuring accuracy and compliance with procurement regulations.
- Prepared and filed quarterly financial reports, facilitating transparency and accountability in financial operations.
- Prepared and distributed monthly department performance reports.
- Oversaw daily staff activities to ensure efficient workflow. and supported daily department operations.
- Managed collection activity and account follow-up to optimize recovery of outstanding debts and maintain positive cash flow.
- Resolved customer and account disputes through timely research and communication.
Credit & Collections Analyst
Rexel USA
Upper Marlboro, MD
01.2008 - 09.2010
- Oversaw collections for a $15 million portfolio, ensuring timely recovery of outstanding debts.
- Coordinated legal collections processes for the credit department, facilitating support for 40,000+ accounts.
- Reviewed financial statements and established credit limits.
- Resolved customer disputes efficiently, maintaining professional relationships and enhancing customer satisfaction.
Commercial Collections Manager
Long Fence Company
Capitol Heights, MD
11.2006 - 01.2008
- Managed collections for commercial and residential accounts totaling $50 million in annual sales, ensuring timely recovery of outstanding debts.
- Developed and implemented collection policies and procedures to enhance recovery processes and improve compliance.
- Conducted monthly audits and reviews of open collection files to identify trends and optimize collection strategies.
- Reduced 90+ day receivables by implementing a dispute resolution process.
Legal Collections Manager
Fair Collections & Outsourcing
Bethesda, MD
05.2005 - 08.2006
- Increased attorney performance and collections by 25%.
- Streamlined electronic file placement and proof-of-claim filing processes to improve compliance.
- Created and presented quarterly legal and collections training seminars to elevate team knowledge and performance.
- Oversaw outsourcing for 1,500–2,000 collection accounts to enhance operational efficiency.
Education
Bachelor of Science - General Business
Medaille College
Buffalo, NY01-2016
Associate of Applied Science - Paralegal Studies
Erie Community College
Buffalo, NY01-2005
Skills
- Operations Management
- Organization
- Implementation
- Processes
- Team Building
- Analytical
- Financial Analysis
- Debt Recovery
- Accuracy
- Time Management
- Problem Solving
- Compliance Review
- Regulatory Compliance
- Automation
- ERISA
- FDCPA
- Documentation Verification
- Vitech V3 Software
- Microsoft Office Suite
- Data Visualization
- SharePoint
Timeline
Manager, Contributions Compliance
International Association of Machinists & Aerospace Workers (IAM) National Pension Fund
06.2021 - 07.2025
Government Administrative Manager
CORT Business Services
07.2011 - 06.2021
Credit & Collections Analyst
Rexel USA
01.2008 - 09.2010
Commercial Collections Manager
Long Fence Company
11.2006 - 01.2008
Legal Collections Manager
Fair Collections & Outsourcing
05.2005 - 08.2006
Bachelor of Science - General Business
Medaille College
Associate of Applied Science - Paralegal Studies
Erie Community College