Sheryl Weaver
Boulder City
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
SYKES
09.2018 - 01.2021
- Assisted customers with inquiries and product-related concerns effectively.
- Processed orders and returns using internal customer management systems.
- Resolved customer complaints through clear communication and empathy.
Incorporator
Eastbiz.com
Las Vegas
02.2006 - 06.2008
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Customer Service Representative
Dolisos, Inc.
Las Vegas
02.2004 - 01.2006
- Assisted customers with inquiries and product-related concerns effectively.
- Processed orders and returns using internal customer management systems.
- Resolved customer complaints through clear communication and empathy.
Education
Associate of Science - Data Processing
Rockland Community College
Suffern, NY 08.1979 - 05.1981
Skills
- Typing speed 55 wpm
- data Entry Kpm 11000
Timeline
Customer Service Representative
SYKES
09.2018 - 01.2021
Incorporator
Eastbiz.com
02.2006 - 06.2008
Customer Service Representative
Dolisos, Inc.
02.2004 - 01.2006
Associate of Science - Data Processing
Rockland Community College
08.1979 - 05.1981