SHERYL WILSON
Brunswick,GA
Summary
To secure a challenging career, emphasizing personal growth, personal achievement where as to become an asset to the wider society. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Early Childhood Teacher
Hamwalk Infant and Basic School
01.2019 - 01.2021
- Applied play-based strategies to provide diverse approaches to learning.
- Mentored new teachers, sharing effective teaching strategies and providing support as they acclimated to the school culture.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Participated in ongoing professional development opportunities to stay current with best practices in early childhood education.
- Developed strong relationships with parents, conducting regular communication to keep them informed about their child''s progress and school events.
Restaurant Food Server
Sea Island
01.2015 - 01.2019
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
- Demonstrated strong knowledge of menu offerings, effectively answering guest inquiries and making recommendations based on dietary preferences or restrictions.
- Enhanced customer satisfaction by providing attentive service and anticipating dining needs.
Office Manager
Air Margaritaville Sangster International Airport
01.2001 - 01.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Customer Service Representative
Olympic Sports Freeport Montego Bay
01.1999 - 01.2001
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Associate of Arts - Early Childhood Care And Education
International University of The Caribbean
12.2013
High School Diploma -
Black River High School
12.1994
Skills
- Customer Service
- Organizational Skills
- Customer Relations
- Data Entry
- Problem-solving abilities
- Critical Thinking
Skillsinterests
- Computer skills, expert in Aloha System, Microsoft Office Excel, Microsoft PowerPoint, Microsoft Word and Datapro System
- Valid Driver’s License (General)
- Excellent Verbal Communication skills
- Good decision-making skills
- Flexible and Tolerant
- Self-motivated with a high level of energy
- Good at exercising patience
Qualificationsachievements
- 7 CXCs
- Highest Practicum Grade in Early Childhood Education
- Diploma in Early Childhood Education
- The Almena Method (data entry)
- Introduction to Micro Computer & Application Software
References
References are available upon request.
Timeline
Early Childhood Teacher
Hamwalk Infant and Basic School
01.2019 - 01.2021
Restaurant Food Server
Sea Island
01.2015 - 01.2019
Office Manager
Air Margaritaville Sangster International Airport
01.2001 - 01.2015
Customer Service Representative
Olympic Sports Freeport Montego Bay
01.1999 - 01.2001
Associate of Arts - Early Childhood Care And Education
International University of The Caribbean
High School Diploma -
Black River High School