SHERYLLE MUSGRAVE
Raleigh,NC
Summary
Dynamic professional with extensive experience at Home Trust Bank, excelling in regulatory compliance and risk management. Proven track record in safeguarding client data and enhancing operational efficiency. Skilled in AML/BSA practices and adept at resolving customer issues, fostering cross-functional collaboration to achieve compliance and operational excellence.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Sales & Service Associate III
Home Trust Bank
Raleigh, USA
10.2021 - Current
- Ensure adherence to regulatory requirements, operational controls, and risk management policies
- Support BSA/AML and fraud prevention efforts by monitoring transactions and safeguarding client data
- Assist with branch audits by maintaining accurate documentation and compliance readiness
- Open and manage consumer accounts, Home Equity Lines of Credit (HELOC), personal loans, auto loans, credit products, and financial services while ensuring policy and security compliance
- Process teller transactions with accuracy and adherence to internal controls
- Resolve customer issues while following compliance standards and escalation protocols
- Stay updated on policy changes and ensure appropriate implementation
- Collaborate with teammates and departments to complete compliant resolutions
Account Representative
Carolina Finance
Kinston, USA
12.2018 - 10.2021
- Managed customer payment accounts while maintaining confidentiality and accuracy
- Ensured compliance with company policy and state lending requirements
- Prepared documentation, records, and reports according to regulatory and organizational standards
- Supported office operations, scheduling, and secure file management
Account Manager
Acceptance Now
Greenville, USA
04.2017 - 12.2018
- Maintained account records and monitored past-due accounts, supporting risk mitigation
- Ensured accuracy and compliance in lease and account documentation
- Provided compliant customer communication and account servicing
Bank Teller
Wells Fargo
Greensboro, USA
02.2014 - 05.2016
- Followed banking regulations including Currency Transaction Reports and compliance logs
- Protected sensitive financial data and adhered to privacy standards
- Supported fraud detection and risk procedures
- Maintained transaction accuracy, cash balancing, and audit-ready documentation
- Applied policy knowledge when placing account holds and resolving issues
Education
Diploma -
Southern Wayne High School
Completed Coursework -
North Carolina A&T; State University
Skills
- Regulatory & Compliance Awareness
- AML/BSA / Fraud Prevention Exposure
- KYC/Customer Due Diligence
- Internal Controls & Risk Procedures
- Audit Support & Documentation Accuracy
- Banking Operations & Account Management
- Confidential Information Protection
- Customer Issue Resolution
- Microsoft Office
- Banking Systems & Databases
- Cross-Functional Collaboration
Certification
NMLS ID# 2476999
Timeline
Sales & Service Associate III
Home Trust Bank
10.2021 - Current
Account Representative
Carolina Finance
12.2018 - 10.2021
Account Manager
Acceptance Now
04.2017 - 12.2018
Bank Teller
Wells Fargo
02.2014 - 05.2016
Diploma -
Southern Wayne High School
Completed Coursework -
North Carolina A&T; State University