Hanna Suggs
Starke
Summary
Licensed Insurance Operations & Customer Service Professional with nearly two years of experience supporting personal lines insurance across auto, homeowners, umbrella, and ancillary products. Strong background in policy servicing, coverage analysis, underwriting support, and regulatory documentation. Known for accuracy, risk awareness, and proactive issue prevention. Adept at translating complex policy language into clear, compliant guidance while maintaining audit-ready records. Trusted to manage a full servicing workload independently in high-volume, remote-capable environments. Actively pursuing Florida Life, Health, and Annuities licensure. Authorized to work in the US for any employer
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Insurance Customer Service Representative
Allstate Insurance
Gainesville, FL
06.2024 - Current
- Manage servicing and support for personal lines insurance policies, including auto, homeowners, umbrella, and specialty products, ensuring coverage accuracy and regulatory compliance
- Conduct comprehensive policy reviews to identify coverage gaps, underwriting concerns, and cost-saving opportunities while maintaining appropriate risk protection
- Explain complex insurance concepts (liability limits, deductibles, endorsements, underwriting requirements) in clear, client-friendly language
- Support underwriting processes by gathering documentation, verifying eligibility, and resolving discrepancies prior to binding or renewal
- Proactively prevent downstream issues by identifying errors, lapses, or misalignments before they escalate into claims or compliance concerns
- Collaborate with agents and internal staff to resolve escalations, policy changes, and time-sensitive client needs
- Maintain detailed documentation and records to support audit readiness and policy accuracy
- Trusted to work independently with minimal supervision while managing multiple priorities in a high-volume environment
- Core Responsibilities & Impact
Customer Service Representative
Ram Jack Foundation Repair
High Springs, FL
01.2021 - 06.2024
- Serve as first point of contact for inbound customer inquiries across Florida and Georgia
- Schedule evaluations and coordinate field representatives using Contractor Accelerator CRM
- Maintain accurate customer data and manage account records daily
- Assist with accounts receivable and hotel accommodations for traveling teams
- Handle high call volumes while maintaining professionalism and empathy
- Utilize Microsoft Word, Excel, and QuickBooks to support operations
- Impact: Help streamline scheduling operations and ensure consistent communication between clients and field teams.
Shift Leader
Dunkin' Donuts
Lake City, FL
08.2020 - 09.2021
- Supervised daily shift operations in a fast-paced, high-volume environment
- Managed cash handling, register operations, and drive-thru coordination
- Trained and supported team members to maintain service standards
- Maintained store organization and cleanliness under pressure
Team Leader
Chick-Fil-A
Lake City, FL
06.2019 - 07.2020
- Coordinated guest service during peak COVID operations
- Managed drive-thru iPOS system and order accuracy
- Assisted in training team members and maintaining workflow efficiency
- Recognized for reliability and ability to adapt during high-demand periods
Barista/Cashier
Elliano's Coffee Company
Lake City, FL
08.2018 - 05.2019
- Memorized and executed complex beverage menu with speed and accuracy
- Directed shift flow to maintain efficient operations
- Managed cash handling and customer transactions
- Promoted to Shift Lead for leadership and consistency
Bookkeeper
Classic lawn care
Lake City, FL
02.2018 - 08.2018
- Managed billing and record organization
- Improved time management and administrative accuracy
- Maintained financial documentation and account tracking
Education
Life, Health & Annuity - Florida Life & Health Insurance License
Central Insurance School
Remote02-2026
High school diploma - undefined
Columbia High School
Lake City, FL08-2020
Skills
- Professional Client Communication
- Microsoft Word & Excel
- Team leadership
- Risk Identification & Issue Prevention
- Typing
- Conflict resolution
- QuickBooks
- Accounting
- Policy Servicing & Endorsements
- Organization & Time Management
- Microsoft Office
- Data entry & Account management
- Underwriting Support & Documentation
- Bookkeeping
- High-volume call handling
- Sales
- Audit-Ready Recordkeeping
- Attention to detail
- Personal Lines Insurance (Auto, Homeowners, Umbrella)
- Policy Review & Coverage Analysis
- Accounts receivable
- Regulatory & Compliance Awareness
- Property casualty insurance
- Organization
- Complaint handling
- Client education
Certification
- ABC Bartending certificate
- June 2022 to Present
- Attended a 40 hour course at Jacksonville bartending school and passed.
- Florida 4-40 Licensed Insurance Customer Representative
- July 2024 to July 2026
- Completed state exam/courses to obtain a servicing license in insurance
- ServSafe
Timeline
Licensed Insurance Customer Service Representative
Allstate Insurance
06.2024 - Current
Customer Service Representative
Ram Jack Foundation Repair
01.2021 - 06.2024
Shift Leader
Dunkin' Donuts
08.2020 - 09.2021
Team Leader
Chick-Fil-A
06.2019 - 07.2020
Barista/Cashier
Elliano's Coffee Company
08.2018 - 05.2019
Bookkeeper
Classic lawn care
02.2018 - 08.2018
High school diploma - undefined
Columbia High School
Life, Health & Annuity - Florida Life & Health Insurance License
Central Insurance School