Hanna Suggs
Starke,FL
Summary
Insurance Operations and Underwriting Support Professional with over four years of experience in structured, high-volume customer service and documentation-focused roles, including licensed insurance servicing within regulated environments. Skilled in analyzing policy documentation for completeness and eligibility, interpreting underwriting guidelines, resolving discrepancies, and maintaining audit-ready records. Demonstrated ability to manage workflow independently, prioritize competing deadlines, and collaborate cross-functionally to meet established service level standards. Recognized for analytical thinking, accuracy, and proactive risk identification in fast-paced operational settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Insurance Customer Service Representative
Allstate Insurance
Gainesville, FL
06.2024 - Current
- Review and evaluate new business submissions, endorsements, and renewal documentation for completeness and underwriting compliance prior to processing.
- Interpret carrier underwriting guidelines and policy provisions to ensure servicing actions align with regulatory and company standards.
- Analyze supporting documentation (applications, coverage selections, mortgagee information, inspection requirements) to identify discrepancies and determine appropriate corrective action.
- Resolve documentation gaps and processing errors proactively to prevent downstream policy, billing, or claims disruptions.
- Maintain detailed, audit-ready electronic records within agency management systems to ensure accurate policy lifecycle tracking.
- Coordinate with licensed agents and internal stakeholders to meet service expectations and manage time-sensitive transactions in a high-volume environment.
- Provide clear, compliant explanations of coverage structures, limits, deductibles, and endorsements to support informed client decisions.
Customer Service Representative
Ram Jack Foundation Repair
High Springs, FL
01.2021 - 06.2024
- Served as the primary point of contact for inbound customer inquiries, maintaining accurate account records and professional communication standards.
- Coordinated scheduling and operational logistics using Contractor Accelerator CRM to ensure workflow efficiency and consistent service delivery.
- Maintained structured documentation workflows and corrected data discrepancies to keep records current and reliable.
- Supported administrative tracking, including basic accounts receivable support and travel coordination for field teams.
Shift Leader
Dunkin' Donuts
08.2020 - 09.2021
- Supervised shift operations and maintained service standards in high-volume environments, including cash handling and transaction accuracy.
- Trained and supported team members, managed workflow during peak periods, and resolved customer issues with professionalism.
Team Leader
Chick-fil-A
06.2019 - 07.2020
- Supervised shift operations and maintained service standards in high-volume environments, including cash handling and transaction accuracy.
- Trained and supported team members, managed workflow during peak periods, and resolved customer issues with professionalism.
Barista/Cashier
Elliano's Coffee Company
08.2018 - 05.2019
- Supervised shift operations and maintained service standards in high-volume environments, including cash handling and transaction accuracy.
- Trained and supported team members, managed workflow during peak periods, and resolved customer issues with professionalism.
Bookkeeper
Classic Lawn Care
Lake City, FL
02.2018 - 08.2018
- Maintained billing records and organized financial documentation for accurate tracking and reconciliation.
- Improved administrative consistency through structured recordkeeping and timely data entry.
Education
High School Diploma -
Columbia High School
Lake City, FLFlorida Life, Health & Annuities pre-licensing coursework
Central Insurance School
RemoteSkills
- Underwriting & Policy Operations: Documentation & Eligibility Review; Policy & Account Processing; Underwriting Requirement Analysis; Discrepancy Identification & Resolution; Regulatory & Compliance Awareness; Workflow Prioritization; Policy Lifecycle Support
- Technical Proficiency: Microsoft Excel (data tracking & structured documentation); Microsoft Word; Agency Management Systems; CRM Platforms; Electronic Record Management; High-Accuracy Data Entry
- Professional Competencies: Analytical Problem Solving; Cross-Functional Coordination; Service Level Adherence; Independent Work Execution; Professional Written & Verbal Communication
Certification
- Florida 4-40 Licensed Insurance Customer Representative (Active: Jul 2024 - Jul 2026)
- Florida Life, Health & Annuities License - In Progress (Expected completion: 2026)
- ServSafe Food Safety Certification
Timeline
Licensed Insurance Customer Service Representative
Allstate Insurance
06.2024 - Current
Customer Service Representative
Ram Jack Foundation Repair
01.2021 - 06.2024
Shift Leader
Dunkin' Donuts
08.2020 - 09.2021
Team Leader
Chick-fil-A
06.2019 - 07.2020
Barista/Cashier
Elliano's Coffee Company
08.2018 - 05.2019
Bookkeeper
Classic Lawn Care
02.2018 - 08.2018
Florida Life, Health & Annuities pre-licensing coursework
Central Insurance School
High School Diploma -
Columbia High School
ADDITIONAL INFORMATION
Open to remote or hybrid roles. Available for phone and video interviews. References available upon request.