SHERYLLYN SERVAIS
Whitefish Bay,WI
Summary
Results-oriented Account Manager with expertise in building client relationships and managing priorities in fast-paced environments. Skilled in identifying needs, coordinating teams, and delivering strategic solutions that enhance customer satisfaction and drive growth. Strong background in transportation operations, supply chain, accounts receivable, and marketing, complemented by analytical and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Account Receivable Analyst
Knight Transportation
Milwaukee, WI
05.2021 - 06.2026
- Oversaw $5M in monthly receivables and maintained a 97% current aging, with less than 2% over 15 days, consistently exceeding company targets.
- Managed full - cycle accounts receivable operations for a high - volume transportation network, ensuring accurate billing, timely collections, and strong cash - flow performance across dedicated lanes, spot freight, and contracted customers.
- Generated and audited complex customer invoices with 100% accuracy, including freight-related fees and accessorial charges, ensuring accurate billing and minimizing invoice disputes.
- Handled 30/60/90+ day aging buckets to ensure timely collections and reduce overdue accounts. and reduced DSO through proactive outreach.
- Partnered with dispatch and customer service to resolve documentation issues, billing disputes, and rate mismatches, helping prevent payment delays and improve the customer billing experience.
- Validated rate confirmations, carrier agreements, and customer contracts to safeguard revenue and maintain financial integrity.
- Prepared weekly aging summaries to identify high-risk accounts, support escalation decisions, and improve visibility into overdue balances.
- Streamlined billing and cash-application workflows, reducing invoice errors and enhancing accuracy for a more efficient payment process.
- Contributed to a high - performing team recognized by a major customer as Carrier of the Year; selected to manage 2 of the company's top - ten customer accounts due to accuracy, communication, and relationship strength.
Senior National Account Manager
Knight Transportation
Lakeland, FL
02.2018 - 05.2021
- Oversaw strategic, high - volume national accounts for one of the largest truckload carriers in North America, ensuring exceptional service performance, revenue growth, and long - term customer retention.
- Led operations for a large dedicated Publix grocery fleet during the 2020 pandemic, working closely with a company leader to manage 100+ planned loads per day, dedicated drivers, and fixed - route lanes.
- Led RFPs, bids, and pricing negotiations.
- Directed refrigerated (reefer) freight with strict temperature - control requirements, coordinating settings with drivers, monitoring in - transit conditions, and protecting product integrity on time - sensitive routes.
- Directed refrigerated (reefer) freight with strict temperature -control requirements, coordinating settings with drivers, monitoring in - transit conditions, and protecting product integrity on time - sensitive routes.
- Established key contact role, enhancing service delivery, optimizing pricing strategies, improving forecasting accuracy, and aligning performance metrics.
- Built executive - level relationships with shippers, brokers, and supply - chain leaders.
- Analyzed freight trends and lane performance to maximize profitability.
- Partnered with planning, dispatch, and terminals to ensure on - time pickup and delivery.
Transportation Planner
Dean Foods
Franklin Park, IL
01.2017 - 02.2018
- Coordinated transportation for 8 distribution centers, optimizing logistics for 250 shipments weekly.
- Consolidated 50+ small orders into 20-27 full truckloads weekly.
- Developed cost-efficient routing strategies, enhancing supplier performance review process.
- Utilized BluJay TMS for planning, analyzing carrier acceptance reports to improve service competitiveness.
- Negotiated spot-market rates below market.
Operations Specialist
AFN LLC
Niles, IL
06.2013 - 12.2016
- Coordinated 400 shipments per week for a top - three customer, maintaining 95% outbound and 98% inbound on - time performance.
- Resolved transit issues proactively, enhancing client satisfaction through effective communication of solutions.
- Priced shipments strategically to align with market conditions, optimizing cost management.
- Developed SOPs and trained new associates, improving operational consistency and onboarding efficiency.
- Built strong customer relationships, contributing to account growth.
- Honored with Employee of the Month award in August 2015 due to exemplary contributions.
Education
Bachelor's Degree - International Business, Marketing
Bradley University
Peoria, IL05-2013
Skills
- Accounts receivable
- Billing Compliance
- Billing accuracy
- Cash Flow Analysis
- Revenue Assurance
- Forecasting
- Accounts Management
- Strategic Planning
- Customer relationship management
- Effective communication
- Problem solving
- Team collaboration
- Attention to detail
- Team collaboration
Qualifications Summary
Results-driven Billing, Accounts Receivable, and Account Management professional with a proven record of supporting accurate billing, timely collections, and exceptional customer service in fast-paced, high-volume environments. Experienced in managing client relationships, reviewing invoices, applying payments, performing account reconciliations, analyzing aging reports, resolving billing disputes, and coordinating with cross-functional teams to ensure customer satisfaction. Skilled at identifying and resolving account discrepancies, improving payment processes, and maintaining strong client partnerships through clear communication, attention to detail, and proactive problem-solving. Recognized for organization, reliability, analytical thinking, and the ability to manage multiple priorities while contributing to operational efficiency and business growth.
Timeline
Account Receivable Analyst
Knight Transportation
05.2021 - 06.2026
Senior National Account Manager
Knight Transportation
02.2018 - 05.2021
Transportation Planner
Dean Foods
01.2017 - 02.2018
Operations Specialist
AFN LLC
06.2013 - 12.2016
Bachelor's Degree - International Business, Marketing
Bradley University