Sherylyn Mike
El Paso
Summary
Dynamic professional with a strong background in customer service and leadership, improved at Maximus Call Center. Bilingual in English and Spanish, I excel in problem-solving and thrive under pressure. Proven ability to enhance customer satisfaction and streamline operations, ensuring high-quality service and effective team collaboration.
Overview
3
3
years of professional experience
Work History
13 BRAVO
US Army
11.2023 - Current
- Operate and maintain artillery systems
- Work in high-pressure, team-oriented environments
- Follow strict safety protocols.
- Complete mission tasks with discipline
Bilingual Customer Service Representative
Maximus Call Center
El Paso
09.2025 - 12.2025
- Provided bilingual support to customers in English and Spanish.
- Assisted customers with account management and service-related questions.
- Documented customer interactions accurately in the CRM system.
- Participated in training sessions to enhance product knowledge and service skills.
- Displayed patience and understanding when dealing with difficult situations.
HOSTESS
Palenque Grill
04.2025 - 11.2025
- Greeted guests, managed waitlist, and provided excellent customer service
- Maintained dining room flow and coordinated seating efficiently.
- Assisted with reservations and handled customer concerns professionally
- Coordinated wait times and communicated updates to guests efficiently.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
KITCHEN MANAGER
Chick Fil A
05.2023 - 12.2023
- Supervised kitchen staff and supported daily operations
- Ensured food safety, cleanliness, and quality standards
- Trained new employees and helped maintain a fast, efficient work environment.
- Managed daily kitchen operations and staff scheduling for efficient service.
- Oversaw inventory management to ensure proper stock levels and freshness.
- Performed weekly inventories of food items stored in refrigerators or freezers.
Education
High School Diploma -
McEachern High School
Marietta, GA05-2019
Some College (No Degree) -
Chattahoochee Technical College
Marietta, GASkills
- Customer Service Skills
- Bilingual
- Problem-solving
- Leadership and teamwork
- Work under pressure
- Time Management
- Attention to detail
- Fluent in Spanish
- Call Center data entry
- Artillery operations
- Customer support
Awards
- Open Table
- Food Handler
- TABC Seller
- Diploma
Timeline
Bilingual Customer Service Representative
Maximus Call Center
09.2025 - 12.2025
HOSTESS
Palenque Grill
04.2025 - 11.2025
13 BRAVO
US Army
11.2023 - Current
KITCHEN MANAGER
Chick Fil A
05.2023 - 12.2023
High School Diploma -
McEachern High School
Some College (No Degree) -
Chattahoochee Technical College