Mysheia Jones
Arlington,Texas
Summary
Highly Motivated and reliable customer service professional with 16 years of experience in dealing with customers, both to their satisfaction and that of the company. Ability to work in high-volume fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
16
16
years of professional experience
Work History
Level 1 Shipper
Digital Room Inc
Arlington, Texas
11.2018 - Current
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices and software to set up work stations for employees.
- Ability to read pipeline and paperless work order system
- Ensure daily maintenance is performed on machines and equipment
- Verifies records on incoming and outgoing shipments
- Maintains a safe and clean working environment by complying with procedures, rules and regulations
- Attention to detail to ensure quantity packed matches order
- Ability to multitask with changing priorities
- Ensure all equipment, tools, and work station are in good working order and is free of any safety hazards.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Package Handler
FedEx Ground
Fort Worth, TX
09.2010 - Current
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Loaded package containers onto forklifts and transported into packaging areas.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Safely transported hazardous items using MC55 scanners equipment avoiding accidents and mishaps.
- Assisted warehouse manager with during busy periods, developing new skills while boosting warehouse efficiency.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Removed debris and hazardous materials from packing area to avoid contamination.
- Assembled, sealed and loaded packages into correct trucks.
- Inspected equipment and used troubleshooting approaches to keep machines operational.
- Used hand-held scanners and physical logs to accurately track item movements.
Inventory Taker
RGIS Inventory Services
Fort Worth, TX
05.2015 - 08.2022
- Increased traceability of cargo through documentation and use of remote tracking systems.
- Worked with store employees to develop engaging and aesthetically appealing merchandise displays that drove store traffic.
- Checked prices and calculated totals for accurate invoice processing.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Completed physical inventory counts each month.
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed stock inventories to identify and address issues negatively impacting controls.
Floor Retail Reciever
Eatzis Market & Bakery
Fort Worth, TX
05.2017 - 08.2017
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Kept work areas clean, safe and organized.
- Placed, tagged and secured merchandise in diverse designated areas.
- Restocked products and rotated items according to standard procedures.
- Regularly reviewed invoices and double-checked orders.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
Member Service Representative
Planet Fitness
Haltom City, TX
01.2016 - 08.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered average of 20 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Promoted available products and services to customers during service, account management and order calls.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Hospitality Worker
Delaware North
Fort Worth, TX
03.2013 - 07.2016
- Identified and resolved customer complaints concerning food or lodging.
- Established unique service goals to each venue to provide constant and excellent service.
- Created healthy nutritious menus to serve at important functions.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Acknowledged outstanding staff performance to boost morale.
- Collaborated with various team members to meet guests' requests.
Quality Assurance Clerk
FedEx Ground
Fort Worth, TX
09.2013 - 06.2014
- Monitored product standards and quality-control programs.
- Kept inspection journals and daily summary logs as required.
- Process damaged hazardous materials packages and file all related reports.
- Communication between operations and customers to ensure shipment integrity and enhance customer services
- Ensure products meet customer expectations and demand
- Addressing and discussing issues and proposed solutions with superiors.
- Sort parcels by a shipment code into a correct shipment container
- Scan, weigh and label at a Manual Scanning work station
- Receive Parcels from the customer and offload into correct work area to process
Education
Associate of Arts - Nursing
Tarrant County College District
Fort Worth, TX06.2024
High School Diploma -
Easternh Hills High School
Fort Worth, TX06.2010
Skills
- Resolving Problems and Incidents
- Verbal and Written Communication
- Attention to Detail
- Friendly and Patient
- Multitasking and Prioritization
- Organizational Skills
- Highly Professional
- Active Listening
- Issue and Resolution Tracking
- Customer Service Support
- Troubleshooting Network Issues
- Microsoft Windows and Office
- Technical Troubleshooting
- Customer Communication and Empathy
- Problem Solving
- Time Management
Timeline
Level 1 Shipper
Digital Room Inc
11.2018 - Current
Floor Retail Reciever
Eatzis Market & Bakery
05.2017 - 08.2017
Member Service Representative
Planet Fitness
01.2016 - 08.2016
Inventory Taker
RGIS Inventory Services
05.2015 - 08.2022
Quality Assurance Clerk
FedEx Ground
09.2013 - 06.2014
Hospitality Worker
Delaware North
03.2013 - 07.2016
Package Handler
FedEx Ground
09.2010 - Current
Associate of Arts - Nursing
Tarrant County College District
High School Diploma -
Easternh Hills High School