Sheteaka Morgan
New York,NY
Summary
Accomplished Practice Administrator at Weill Cornell Medicine, adept in operations management and staff development. Spearheaded strategic expansions, enhanced patient relations, and achieved significant growth through innovative marketing. Excelled in critical thinking and adaptability, reducing wait times by optimizing processes. Successfully managed a diverse team, fostering a culture of excellence and efficiency, with a notable achievement of keeping inventory discrepancies under 0.5%. Healthcare professional with comprehensive background in managing healthcare practices and delivering operational excellence. Known for fostering collaborative work environments and achieving high standards of patient care. Adaptable to changing needs and consistently reliable excel in administrative duties staff management and regulatory compliance.
Overview
18
18
years of professional experience
Work History
Practice Administrator
Weill Cornell Medicine
10.2021 - Current
- Collaborated with physicians to develop strategic plans for expanding the scope of services offered by the practice.
- Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
- Boosted practice growth through the development of marketing initiatives and community outreach efforts.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
- Supervised team of 25 office personnel.
Practice Manager
Weill Cornell Medicine
08.2019 - 10.2021
- Supervised team of 15 office personnel.
- Developed close working relationships with front office and back office staff.
- Ordered all office supplies and kept check on inventory levels.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Revenue Cycle Supervisor
Weill Cornell Medicine
08.2016 - 08.2019
- Implemented robust denial management strategies that significantly reduced lost revenue due to denied claims or appeals processes failures.
- Strengthened team relationships and effectiveness with hands-on and motivational approach.
- Monitored department KPIs and employee performance and adjusted plans to meet daily and monthly goals.
- Provided exceptional customer service by addressing billing questions and concerns in a timely, professional manner.
- Oversaw patient registration processes, ensuring accurate demographic information was collected to facilitate smooth billing operations.
- Trained, evaluated, and challenged team of 8 personnel.
Pre-Authorization Supervisor
Froedtert Hospital
01.2016 - 07.2016
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for remote staff members, identifying areas of improvement and guiding professional development plans.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Gathered, organized and input information into digital database.
- Evaluated staff performance and provided coaching to address inefficiencies.
Portfolio Manager
GE Healthcare
12.2010 - 12.2015
- Streamlined reporting procedures for greater efficiency in communicating portfolio updates to clients.
- Conducted financial due diligence on potential investments and acquisitions.
- Facilitated portfolio performance review and implemented new strategies.
- Participated in internal committees focused on improving firm-wide policies, leading discussions on best practices in portfolio management.
- Mentored junior team members, sharing knowledge on portfolio management techniques and fostering professional development.
- Negotiated favorable terms with external service providers to reduce costs while maintaining high-quality services for clients.
Wholesale Support Analyst
CNH Capital
06.2006 - 07.2010
- Managed Case/New Holland agriculture and construction network of 390 dealers in eastern US region with wholesale in eastern US region with wholesale inventory of $175 million
- Performed audits for dealers with inventories ranging from $250,000 to $40 million or 10 to 1,200 units; Identified discrepancies and expedited resolutions to minimize risk
- Facilitated transactions between dealers and third-party financial companies, effectively promoting financing options to contribute to team goal of increasing revenue to $90 million
- Reconciled past due receivables by collaborating with dealers to develop financing plans, which resulted in attainment of target of under 0.5% total inventory
- Created user accounts and managed access control.
Education
Master of Science - Management
Cardinal Stritch University
Milwaukee, WI2009
Bachelor of Science - Management Information Systems
Central State University
Wilberforce, OH2006
Skills
- HIPAA Compliance
- Operations Management
- Scheduling Coordination
- Patient Relations
- Staff Management
- Staff Development
- Critical Thinking
- Adaptability and Flexibility
- Decision-Making
- Employee Recruitment and Hiring
Timeline
Practice Administrator
Weill Cornell Medicine
10.2021 - Current
Practice Manager
Weill Cornell Medicine
08.2019 - 10.2021
Revenue Cycle Supervisor
Weill Cornell Medicine
08.2016 - 08.2019
Pre-Authorization Supervisor
Froedtert Hospital
01.2016 - 07.2016
Portfolio Manager
GE Healthcare
12.2010 - 12.2015
Wholesale Support Analyst
CNH Capital
06.2006 - 07.2010
Master of Science - Management
Cardinal Stritch University
Bachelor of Science - Management Information Systems
Central State University
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