Sheteria Waters
Social Work Student
Greenville,Texas
Summary
Invested Social Work Student dedicated to forming trusting relationships and advocating for best interests of clients. Respectful and compassionate professional serving community by providing guidance for clients in need.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Social Work Intern (Inpatient & Outpatient)
Texas Health Presbyterian Behavior Health
01.2024 - Current
- Implemented community outreach programs to promote mental health awareness.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Provides group, individual and family therapy to patients and family members..
- Supported families in addressing parenting challenges through education, resource connection, and skills training workshops.
- Educated clients and families on mental health, wellness and recovery topics.
- Developed education and social programs to provide clients with knowledge and skills for healthy, productive lives.
- Develops Treatment plans within three (3) treatment days of admission and participates as a team member in the Interdisciplinary Treatment Planning Conference
- Maintained detailed case notes, documenting progress towards goals and critical incidents for accurate reporting.
- Completes psychosocial assessments or update within 3 treatment days of admission
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
Claims Adjuster
Progressive
10.2021 - Current
- Negotiated bodily injury settlement agreements to resolve disputes.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Answered customer questions regarding deductibles.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Prepared summaries of damage, payments, and policy coverage.
- Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
Loss Mitigation Specialist
PennyMac Loan Services
04.2019 - 10.2021
- Contributed to departmental performance metrics by consistently meeting or exceeding established goals for successful loan modifications, short sales, and other loss mitigation solutions.
- Assisted with short sales and deed in lieu processes.
- Developed and maintained relationships with customers, lenders and other third parties.
- Helped customers navigate options to maintain homeownership.
- Submitted applications to credit analysts for verification and recommendation
- Explained to customers different types of loans and credit options that were available, as well as terms of those services
- Computed payment schedules
Loss Mitigation Specialist
JP Morgan Chase
07.2013 - 03.2020
- Contributed to departmental performance metrics by consistently meeting or exceeding established goals for successful loan modifications, short sales, and other loss mitigation solutions.
- Assisted with short sales and deed in lieu processes.
- Developed and maintained relationships with customers, lenders and other third parties.
- Helped customers navigate options to maintain homeownership.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
- Researched and updated industry knowledge on changing legislation and regulations.
Education
Master of Science - Social Work
The University of Texas At Arlington
Arlington, TX 05.2001 -
Bachelor of Arts - Early Childhood Education
University of Arizona
Tucson, AZ 05.2001 -
Skills
- Case Management
- Assessment and Evaluation
- Group Therapy
- Mental Health Assessment
- Clinical Documentation
- Communication
- Crisis Intervention
- Conflict management
- Medication Management
- Discharge Planning
Affiliations
- Golden Key International Honor Society
- Sigma Gamma Rho Sorority
Certification
Mental Health Aider
Timeline
Social Work Intern (Inpatient & Outpatient)
Texas Health Presbyterian Behavior Health
01.2024 - Current
Claims Adjuster
Progressive
10.2021 - Current
Mental Health Aider
05-2021
Loss Mitigation Specialist
PennyMac Loan Services
04.2019 - 10.2021
Loss Mitigation Specialist
JP Morgan Chase
07.2013 - 03.2020
Master of Science - Social Work
The University of Texas At Arlington
05.2001 -
Bachelor of Arts - Early Childhood Education
University of Arizona
05.2001 -
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