Sophia N. Simpson

Adolescent Clinic

• Performed TRAQ consults and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
• Explained medical care options to help families make informed healthcare decisions.
• Mediated between family members to facilitate conflict resolution and build healthy family relationships.
• Assisted social workers with medical records reviews to facilitate improved performance and quality assurance.
• Offered community resource guidance to clients to meet family needs for assistance.

Foster Care Department

• Conducted home, school and community visits to assigned clients to assess client's level of care and provide guidance towards meeting treatment goals.
• Provided transportation for children and parents to and from visits and court.
• Assisted families in developing problem-solving and coping skills by providing counseling and referring to appropriate community agencies.
• Provided on-going support to resource parents through coaching and crisis intervention techniques.

Child Abuse & Neglect Department

• Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.
• Delivered comprehensive therapeutic services to children, adolescents and adults to support child welfare and prevention services.
• Provided social work services to groups, including psychosocial assessments, individual and family therapy, case management, discharge planning and referrals.
• Secured housing, medical care and employment for clients by collaborating with various community agencies.
• Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures.
• Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.

• Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
• Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
• Carried out day-day-day duties accurately and efficiently.
• Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
• Restocked and organized merchandise in front lanes.
• Helped customers complete purchases, locate items and join reward programs.

• Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
• Conducted outreach to local referral sources to build strong partnerships for supportive services.
• Mediated between family members to facilitate conflict resolution and build healthy family relationships.
• Completed home wellness checks under licensed social worker supervision to verify client well-being in healthy and stable environment.
• Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.