Summary
Overview
Work History
Education
Skills
Certification
Medicare Expert Certification Level 3
Timeline
Generic

Shetongala Gamage

Summary

Proven healthcare professional with a track record of enhancing patient care and safety in the healthcare field. Skilled in healthcare compliance and known for exceptional teamwork and collaboration. Achieved significant improvements in client satisfaction through outstanding healthcare customer service and emotional resilience. Drive insurance agent with three years of experience offering personalized, courteous service. Eighteen years as a C.N.A.Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Senior (DTC) Medicare Insurance Sales Agent

United HealthCare Group
01.2015 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
  • Developed strong relationships with clients through communication and exceptional customer service.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.

Certified Nursing Assistant

Missouri Veterans Home
09.2010 - 01.2015
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Certified Nursing Assistant

ADDS Home Health Services LLC
04.1999 - 12.2014
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity within the home.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.

Education

Bachelor of Science - Health Information Management

University of Illinois At Springfield
Springfield, IL
05.2022

Skills

  • Healthcare compliance
  • Patient Safety
  • Healthcare Customer Service
  • Patient Care
  • Emotional Resilience
  • Friendly, Positive Attitude

Certification

Medicare Certification Level 3 ,United Healthcare group, provided through CMS - 2 years

Medicare Expert Certification Level 3

CMS- Center for Medicare & Medicaid Services offers the opportunity for those within the field to educate further, test to pass, a more in depth learning of Medicare guidelines, policies and procedures, to obtain up to three certification levels, as an acknowledged Medicare expert by CMS.

Timeline

Senior (DTC) Medicare Insurance Sales Agent

United HealthCare Group
01.2015 - Current

Certified Nursing Assistant

Missouri Veterans Home
09.2010 - 01.2015

Certified Nursing Assistant

ADDS Home Health Services LLC
04.1999 - 12.2014

Bachelor of Science - Health Information Management

University of Illinois At Springfield

Medicare Certification Level 3 ,United Healthcare group, provided through CMS - 2 years

Shetongala Gamage