Shettannon Smith
St. Louis,MO
Summary
As a customer service representative utilize skills applied through training and become a valuable asset to the company.
Overview
1
1
Certification
3
3
years of post-secondary education
21
21
years of professional experience
Work History
Risk Management Specialist
Enterprise Mobility
St. Louis, MO
08.2024 - Current
- Collaborated with law enforcement on physical security breaches, safety emergencies, and fraud cases to enhance response effectiveness.
- Processed damage claims by gathering essential documentation and information to expedite resolution.
- Directed calls to appropriate departments to ensure timely responses and appropriate handling.
- Update customer credentials
Scheduler
Mercy
Chesterfield, MO
05.2023 - Current
- Coordinated appointment scheduling for patients, ensuring timely access to healthcare services
- Coordinated scheduling for patient appointments and staff availability.
- Managed resource allocation to optimize departmental workflow.
- Communicated with healthcare teams to ensure timely service delivery.
Caregiver
Good Hearts Healthcare
St. Louis, MO
12.2022 - Current
- 1. Delivered daily personal care and maintained cleanliness to enhance comfort and well-being
- 2. Accompanied patients to medical appointments to ensure timely access to healthcare services
- 3. Reminded individuals of medication schedules to promote adherence and overall health
- 2. Escorted patients to medical appointments
CSR
Metropolitan Pmc
St. Louis, MO
04.2013 - 06.2017
- Maximized customer satisfaction by handling more than 100 customer email and telephone interactions each day.
- Assessed customer needs to recommend products and services, enhancing sales opportunities.
- Evaluated caller benefits to identify service needs and resolve concerns efficiently.
- Documented customer interactions to track requests and solutions, improving service response.
Warehouse Associate
Westside Personnel
St. Louis, MO
08.2010 - 04.2013
- Cleaned and maintained the warehouse to comply with Occupational Safety and Health Administration (OSHA) and Mo's safety and health standards.
- Maintained warehouse cleanliness and compliance with OSHA and Mo safety standards.
- Inspected merchandise for defects and missing items and promptly reported issues to the supervisor.
Clinical Assistant
Forest Park Hospital
St. Louis, MO
09.2005 - 01.2007
- Processed patient payments and updated accounts using medical management software to ensure accurate billing.
- Administered vaccines and performed blood draws for an average of 8 patients per day.
- Assisted patients with basic care and provided excellent service.
- Led patients to exam rooms, answered general questions and prepared patients for the physician by explaining the process.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Assisted patients with basic care while delivering high-quality service to enhance patient experience.
- Used medical management software to process patient payments and update accounts.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Administered vaccines and performed blood draws for an average of 8 patients per day.
Education
Associate of Applied Science - Medical Assistant
Midwest Institute
Earth City, MO 04.2004 - 11.2006
Skills
- Risk mitigation
- Risk evaluation
- Risk analysis
- Audit documentation
- Claims analysis
- Compliance auditing
- HIPAA compliance
- Financial reporting
- Medical terminology knowledge
- ICD-10
- EMR Systems
- Epic
- Data analysis
- Crisis management
- Data entry accuracy
- Data entry
- Patient scheduling
- Patient Care
- Patient advocacy
- Professional bedside manner
- Communication skills
- Client relations
- Customer service
- Detail-oriented
- Behavioral analysis
- Safety protocols
- Specimen collection
- Electrocardiography (EKG)
- Vital Signs
- Anatomy Knowledge
- Nursing
- Medical Coding
- Medical office skills
- Nursing home experience
- Assisted living
- Hospital experience
- Clerical experience
- Technologically savvy
- Google Docs
- Microsoft Word
- Windows
- Word processing
- Assisted living
- Health policy compliance
- Patient Care
- Behavioral analysis
- Data entry accuracy
- Nursing
- Microsoft Word
- Vital signs
- Phlebotomy
- HIPAA
- Clinical documentation
- Risk analysis
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
CPR Certification, BLS Certification
Timeline
Risk Management Specialist
Enterprise Mobility
08.2024 - Current
Scheduler
Mercy
05.2023 - Current
Caregiver
Good Hearts Healthcare
12.2022 - Current
CSR
Metropolitan Pmc
04.2013 - 06.2017
Warehouse Associate
Westside Personnel
08.2010 - 04.2013
Clinical Assistant
Forest Park Hospital
09.2005 - 01.2007
Associate of Applied Science - Medical Assistant
Midwest Institute
04.2004 - 11.2006