Shevaughnne Brown
Macon,GA
Summary
Recent graduate seeking an opportunity to contribute to the welfare of society by providing quality social work services and make use of my interpersonal skills to build relationships with clients and provide them with the necessary support.
Overview
17
17
years of professional experience
Work History
Amazon FC Associate
Amazon
01.2021 - Current
- Collaborated with cross-functional teams to improve customer return and decant processes, resulting in increased efficiency and accuracy
- Oversees and manages all incoming and outgoing packages within trans-in
- Collaborates with PA to troubleshoot and resolve processing problems, minimizing downtime and improving operational performance
- Implemented strategies to mitigate potential problems, resulting in a more efficient and effective workflow
Warehouse Supervisor
Designer Shoe Warehouse
01.2020 - 01.2021
- Lead Warehouse team in all inventory management, fulfillment, and stockroom functions
- Implemented new strategies for driving sales, associate engagement, and overall store productivity
- Improved all inventory management related activities including processing and receiving freight and processing Charge/Send BOPIS orders
- Initiated steps that led to a 25% increase in fulfillment of Charge/Send orders and exceeded the initial goal of 95%
- Guided direct reports and facilitated training to total store and onboarding processes.
Brand Operations Manager
Victoria's Secret
01.2012 - 01.2019
- Personally demonstrated and provided coaching to total store through selling behaviors and observations in all zones, and building customer loyalty
- Inspected payroll coding for accuracy and made daily, weekly, monthly decisions to manage labor plan
- Managed budget and expenses, achieving reductions in operational costs while maintaining quality standards
- Influenced brand initiatives and strategies
- Implemented new merchandise flow standards, assessments, and backroom organization
- Personally executed talent life cycle for direct reports
- Facilitated onboarding and training processes and participated in recruitment and talent cultivation activities
- Analyzed sales data and market trends to identify opportunities for growth and to determine product placement which led to a 20% increase in sales per hour
- Implemented KPIs to measure brand performance and track progress towards goals, resulting in a 15% increase in brand engagement
Will Call/Deliveries Coordinator
The Home Depot
01.2007 - 01.2019
- Established the scheduling and organizing of customer's deliveries and will calls
- Supervised a team of pro delivery pullers
- Collaborated with staff to ensure smooth coordination between storage operations and delivery
- Monitored delivery schedules and adjusted routes as needed to optimize efficiency
- Managed inventory levels to meet delivery demands and prevent stock shortages
- Resolved delivery-related problems promptly and effectively to maintain customer satisfaction
- Communicated with delivery teams and drivers to provide route information and address any delivery issues
Education
Associate In Science - Nursing
Central Georgia Technical College
Warner Robins, GABachelor Of The Arts - English: Professional & Technical Writing
Chicago State University
Chicago, IL12.2022
Skills
- Strategic thinker
- Analytical and problem solving skills
- Proficiency in team leadership and coaching
- Excellent written and verbal communication skills
- Excellent customer service skills
- Ability to work well in a fast paced team setting
- Maintains a growth mindset in order to enhance my own capabilities and grow in any environment
- Cultural competence
- Ability to understand and empathize with others experiences
- Client advocacy
Timeline
Amazon FC Associate
Amazon
01.2021 - Current
Warehouse Supervisor
Designer Shoe Warehouse
01.2020 - 01.2021
Brand Operations Manager
Victoria's Secret
01.2012 - 01.2019
Will Call/Deliveries Coordinator
The Home Depot
01.2007 - 01.2019
Associate In Science - Nursing
Central Georgia Technical College
Bachelor Of The Arts - English: Professional & Technical Writing
Chicago State University
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