SHEVONDA FULLER
Louisville
Summary
Driven professional with a strong background in customer service, technical support, and administrative duties, skilled in problem-solving and collaborative teamwork. Experienced in managing high-volume tasks with efficiency and adaptability. Eager to leverage these skills to contribute to a dynamic and growing organization.
Overview
10
10
years of professional experience
Work History
Patron Services Coordinator
Louisville Ballet
Louisville
11.2024 - 02.2025
- PROCESSED AND PRINTED HUNDREDS OF SHOW TICKETS IN TESSITURA TICKETING SOFTWARE REGULARLY
- ANSWERED PATRON QUESTIONS, DID ORDERS OVER THE PHONE, ORDERS IN PERSON AT THE BOX OFFICE AND HAD ADMINISTRATIVE DUTIES
- TEAM HAS SOLD $1M IN TICKETS FOR THE NUTCRACKER
- IMPROVED TEAM PRODUCTIVITY WITH REGULAR COMMUNICATION AND PROGRESS UPDATES, FOSTERING A COLLABORATIVE WORK ENVIRONMENT.
- ENTERED DATA FOR TICKETS, GENERATED REPORTS, AND PRODUCED TRACKING DOCUMENTS WHILE UTILIZING MICROSOFT EXCEL
Medicaid Eligibility Worker
TekSystems- KY Cabinet Of Health & Family Services
03.2023 - 12.2023
- INTERVIEWED APPLICANTS AND EXPLAINED SCOPE OF DIFFERENT AVAILABLE BENEFITS.
- ESTABLISHED RAPPORT WITH CLIENTS THROUGH EMPATHETIC LISTENING, CLEAR COMMUNICATION, AND PROFESSIONAL DEMEANOR DURING INTERVIEWS.
- MAINTAINED CONFIDENTIALITY AT ALL TIMES WHILE HANDLING SENSITIVE CLIENT DATA (USING DATA ENTRY) RELATED TO PERSONAL FINANCES, HEALTH CONCERNS, AND FAMILY SITUATIONS.
- MONITORED CASELOADS CLOSELY TO ENSURE TIMELY ACTION WAS TAKEN ON ALL PENDING APPLICATIONS ACCORDING TO AGENCY GUIDELINES.
- ASSISTED CLIENTS WITH COMPLETION OF APPLICATIONS AND PAPERWORK.
Help Desk Support
Compucom
10.2021 - 10.2023
- Company Overview: Call Center
- PROVIDED CONSISTENT SUPPORT FOR PCS, LAPTOPS, PRINTERS, CELL PHONES, AND TABLETS, ETC
- CREATED AND MODIFIED ACCOUNT PERMISSIONS AND PERFORMING PASSWORD RESETS USING ACTIVE DIRECTORY
- PERFORMED TROUBLESHOOTING ON END-USER DESKTOP APPLICATION ISSUES AND PROVIDED SOLUTIONS
- RESOLVED ESCALATED HELP DESK TICKETS PROMPTLY, PROVIDING HIGH-QUALITY SUPPORT TO END USERS EXPERIENCING TECHNICAL ISSUES.
- ENHANCED END-USER SUPPORT BY ESTABLISHING A RESPONSIVE HELP DESK TICKETING SYSTEM FOR EFFICIENT ISSUE RESOLUTION.
- Call Center
Ticketing Associate
Kentucky Performing Arts
10.2016 - 10.2021
- PROCESSED AND PRINTED TENS OF THOUSANDS OF TICKETS USING TESSITURA SOFTWARE.
- ANSWERED CALLS WHERE PATRONS WERE ORDERING TICKETS WHILE UTILIZING PROBLEM SOLVING SKILLS.
- PROVIDED EXCEPTIONAL CUSTOMER SERVICE BY ANSWERING PATRON QUESTIONS, AND SUCCESSFULLY SOLD TICKETS BEFORE THE SHOW.
- MY TEAM AND I SOLD $1M IN TICKETS DURING THE MUSICAL HAMILTON.
- ANSWERED PATRON QUESTIONS, DID ORDERS OVER THE PHONE, ORDERS IN PERSON AT THE BOX OFFICE AND COMPLETED TICKET SALES.
Graphic Design Assistant
Battlefront Party Catering & Party Planning
11.2014 - 03.2021
- DESIGNED AND CREATED FLYERS AS WELL AS BUSINESS CARDS AND COMPANY LOGOS IN IMAGEMAGICK
- ASSISTED THE FOUNDING MEMBERS AND HELPED COLLABORATE WHILE CREATING AN OUTSTANDING NETWORK FOR THE BUSINESS
- ASSISTED THE COMPANY'S OWNERS AT A VARIETY OF EVENTS (WEDDINGS, CONVENTIONS, BIRTHDAYS, ETC)
- CONDUCTED THOROUGH RESEARCH ON DESIGN TRENDS AND COMPETITOR STRATEGIES, INFORMING TEAM DECISIONS ON VISUAL DIRECTION.
- CONSISTENTLY RECEIVED POSITIVE FEEDBACK FROM CLIENTS ON COMPLETED PROJECTS, LEADING TO REPEAT BUSINESS OPPORTUNITIES.
Education
GOOGLE IT CERTIFICATION PROGRAM - Information Technology
GOOGLE IT CERTIFICATION PROGRAM
US10.2024
Information Technology -
SULLIVAN COLLEGE OF TECHNOLOGY AND DESIGN
Louisville, Kentucky, US01.2022
Peer Support Specialist Certification -
NORTHERN KENTUCKY UNIVERSITY
Highland Heights, Kentucky, US04.2019
Skills
- Customer Service
- WebEx
- Tessitura Ticketing Software
- Remote Work
- Hardware Troubleshooting
- Software Troubleshooting
- High Volume Call Center
- Graphic Design
- Problem Solution
- Point of Sale Systems
- Citrix Workspace
- Conflict Management
- Epic MyChart
- Typing 60 WPM
- Active Directory
- Okta
- Remote Access/Remote Desktop
- Technical Support
- ServiceNow and Documentation
- Microsoft 365
- Printer Support
- Meeting Metrics
- Linux
- Mobile Devices
- Chat and Email Support
- Administrative Duties
- Account Management
- Teamwork and collaboration
- Adaptability
- Multitasking
- Data Entry
- Attention to detail
References
- Emily Vergason, Louisville Ballet, 502-709-2919, evergason@louisvilleballet.org
- Victoria McCain, TekSystems, 904-362-3995, victorialynnestover@gmail.com
- Adam Cahill, Compucom, 502-531-4680, adamcahill01@gmail.com
- Izzy Keel, Kentucky Performing Arts, 502-718-9478, zetakeel@gmail.com
- Ryan Black, Battlefront Catering & Party Planning, 502-625-5517, ryanjosephblack85@gmail.com
Website Portfolio Profiles
http://www.linkedin.com/in/shevondafuller
Timeline
Patron Services Coordinator
Louisville Ballet
11.2024 - 02.2025
Medicaid Eligibility Worker
TekSystems- KY Cabinet Of Health & Family Services
03.2023 - 12.2023
Help Desk Support
Compucom
10.2021 - 10.2023
Ticketing Associate
Kentucky Performing Arts
10.2016 - 10.2021
Graphic Design Assistant
Battlefront Party Catering & Party Planning
11.2014 - 03.2021
GOOGLE IT CERTIFICATION PROGRAM - Information Technology
GOOGLE IT CERTIFICATION PROGRAM
Information Technology -
SULLIVAN COLLEGE OF TECHNOLOGY AND DESIGN
Peer Support Specialist Certification -
NORTHERN KENTUCKY UNIVERSITY