Robin Lander
Denver,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Thrives and works well individually and collaboratively in a diverse and inclusive environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patron Services and Office Coordinator
Opera Colorado
12.2022 - Current
- Provides customer support for prospects, ticket holders and donors in managing ticket orders
- Collaborates with Patron Services Manager to coordinate box office schedule
- Front desk reception during regular business hours
- Serves as point person for staff ticket requests and assists with fulfilling orchestra, chorus, artist and production staff ticket requests
- Processes gift entry of donations via mail and online
- Maintains office and facility supplies, ordering replacements when necessary
- Provides general office support
- Assists with the processing of group sale orders
- Provides support for ticket issues and requests
- Regularly collaborates with marketing team to help create forms of communication for patrons.
Theatre House Manager
Denver Center for the Performing Arts
01.2022 - Current
- Responsible for assisting the Assistant Theatre Services Manager and the Theatre Services Manager with customer service for patrons
- Ensures the timely start of theatre productions while managing volunteer ushers and effectively communicating with each show's production team
- Responsible for theatre, managing the venue, the volunteer ushers and providing proactive customer care
- Train ushers on specific responsibilities for their theatre
- Ensures the theatre, lobby and auxiliary locations are kept clean and in working conditions
- Works with Assistant Theatre Service Manager regarding any patron, noise, or temperature issues/concerns during performance
- Communicates night-of-show house report notes via standard form
- Supports and maintains and environment that is diverse and inclusive.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
Supervising Teacher, Assistant Teacher, Teacher Aid
Auraria Early Learning Center
08.2008 - 02.2022
- Created developmentally appropriate lesson plans and learning-based activities for differentiated learners
- Taught and modeled daily routines for children
- Developed and encouraged social emotional skills
- Observation based data and data entry
- Communicated daily with parents and families, including weekly updates pertaining to family engagement and health and safety of children
- Planned and organized events that engaged children and families
- Created and sent out weekly newsletter via email
- Supervised a team that consisted of two to three teacher aids and an assistant teacher
- Experience caring for and supervising a group of four or more children.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Collaborated with fellow teachers to share best practices and optimize instructional strategies across the curriculum.
Program and Development Associate
St. Martin's Chamber Choir
01.2022 - 05.2022
- Assisted with administrative office duties
- Assisted with and helped track ticket sales through Audience view
- Cross–collaborated with other departments for program design, printing and direct mail
- Maintained donor databases and reported donor contributions through Kindful and Audience View
- Managed mailing lists
- Assisted with developing content for social media, email and promotional material
- Created and maintained social media postings.
Administrative Assistant
Opera Colorado
08.2022 - 12.2022
- Assisted with production and artistic team
- Data entry
- Assisted with the recruitment for supernumeraries for productions
- Provided and maintained communication through email
- Provided support for other departments when needed
- Assisted with the coordination of COVID testing during production run
- Other duties as assigned
- Processed invoices for chorus/artist in concur.
Internship
Jâca
01.2022 - 05.2022
- Assisted with developing content for social media, email, and promotional material
- Commented, liked, and shared posts to increase visibility and engagement on various social platforms
- Created spreadsheets to keep track of information
- Assisted with developing annual newsletter
- Worked on weekly research for social media content and other projects as assigned
- Assisted with press release statement.
Internship
Opera Colorado
05.2022 - 08.2022
- Assisted with research and ticket preparation to send to patrons
- Created spreadsheets for data
- Regular communication via phone and email
- Assisted with production manager with score analysis, copy, printing, and scanning
- Assisted education and outreach team with research, proofreading handbook and other tasks.
Board of Directors
St. Martin's Chamber Choir
03.2021 - 01.2022
- Worked along – side and reported directly to Executive Director
- Attended and participated in monthly board meetings
- Took notes and kept track of meeting minutes
- Participated in event and organizational planning with development committee
- Participated in board recruitment research
- Volunteered on behalf of organization at performances.
Education
M.A. Master of Arts - Arts Leadership and Cultural Management
Colorado State University
Fort Collins, CO08.2022
B.A. Bachelor of Arts in Music -
Metropolitan State University of Denver
Denver, CO08.2020
Skills
- Microsoft Office
- Adobe Suite
- Canva
- Mail Chimp
- Tessitura
- Prospect 2
- Email Marketing
- Social Media – Facebook, Instagram, Youtube
- Written communication
- Customer service
- Office Administration
- Data Entry
- Video Editing
- Ad development - Facebook, Instagram
- Cross-Functional Collaboration
- Data Analytics - Facebook, Instagram
Volunteer Experience
Community Volunteer Work
2012, 2018, The Bridge Project- Tutored for middle through high school students and tutored students in whatever their homework subjects were | Fall 2012 La Alma Recreation Center- Collaborated with a team for the Annual Christmas Party for the La Alma community | Winter 2018
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Patron Services and Office Coordinator
Opera Colorado
12.2022 - Current
Administrative Assistant
Opera Colorado
08.2022 - 12.2022
Internship
Opera Colorado
05.2022 - 08.2022
Program and Development Associate
St. Martin's Chamber Choir
01.2022 - 05.2022
Theatre House Manager
Denver Center for the Performing Arts
01.2022 - Current
Internship
Jâca
01.2022 - 05.2022
Board of Directors
St. Martin's Chamber Choir
03.2021 - 01.2022
Supervising Teacher, Assistant Teacher, Teacher Aid
Auraria Early Learning Center
08.2008 - 02.2022
M.A. Master of Arts - Arts Leadership and Cultural Management
Colorado State University
B.A. Bachelor of Arts in Music -
Metropolitan State University of Denver
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